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IT20639: CLIENT INSTALLATION FROM UNC NETWORK SHARE WAS INTERRUPTED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If the IBM Spectrum Protect client installation is started from
    a UNC network share, it will fail with message "The wizard was
    interrupted before IBM Spectrum Protect Client could be
    completely installed".
    
    For example:
    
    \\fileserver1\Install\TSMClient\spinstall.exe
    
    
    The setup.log will show messages similar to following:
    
    MSI (s) (64:9C) [08:47:16:011]: Invoking remote custom action.
    DLL: C:\Windows\Installer\MSIA1CA.tmp, Entrypoint:
    ISChainPackages
    InstallShield 8:47:16: Marking chained package Pkg1 for
    installation
    InstallShield 8:47:16: Properties: TRANSFORMS=1033.mst
    MSI (s) (64!D8) [08:47:16:042]: PROPERTY CHANGE: Adding
    IS_CHAINER_POST_COMMANDLINE property. Its value is
    '/l"C:\Users\user1\setup.log" /qn
    /i"\"\\fileserver1\Install\TSMClient\\IBMSPJvm\IBM Spectrum
    Protect JVM.msi\"";TRANSFORMS=1033.mst'.
    Action ended 8:47:16: ISChainPackagePrepare. Return value 1....
    
    ...
    
    === Verbose logging started: 2/15/2017  8:47:49  Build type:
    SHIP UNICODE 5.00.10011.00  Calling process:
    C:\Windows\Installer\MSIA209.tmp ===
    MSI (c) (08:F0) [08:47:54:963]: Cloaking enabled.
    MSI (c) (08:F0) [08:47:54:963]: Attempting to enable all
    disabled privileges before calling Install on Server
    === Verbose logging stopped: 2/15/2017  8:47:54 ===
    
    MSI (c) (9C:2C) [08:47:54:994]: Back from server. Return value:
    1603
    MSI (c) (9C:2C) [08:47:54:994]: Decrementing counter to disable
    shutdown. If counter >= 0, shutdown will be denied.  Counter
    after decrement: -1
    MSI (c) (9C:2C) [08:47:54:994]: PROPERTY CHANGE: Deleting
    SECONDSEQUENCE property. Its current value is '1'.
    Action ended 8:47:54: ExecuteAction. Return value 3.
    MSI (c) (9C:2C) [08:47:54:994]: Doing action: SetupCompleteError
    
    The installation fails during attempt to install chained "IBM
    Spectrum Protect JVM.msi" package.
    
    Products affected:
    IBM Spectrum Protect for Virtual Environments: Data Protection
    for VMware version 8.1.0 on Windows platforms
    
    This problem also affects IBM Spectrum Protect Backup-Archive
    Client version 810 If you are using this version refer to APAR
    IT19822.
    
    Initial Impact:
    Low
    
    Additional Keywords:
    TSM; Spectrum Protect; client; installation; interrupted; MSI;
    1603; UNC; network; share
    

Local fix

  • 1) Map network share as local drive
    
    Example:
    net use x: \\fileserver1\Install
    x:\TSMClient\spinstall.exe
    
    2) Copy the installation package to a local drive.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect for Virtual Environments Data           *
    * Protection for VMware and Backup-Archive client Installation *
    * version 8.1.0 running on Microsoft Windows platform.         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * This issue is projected to be fixed in the Data Protection   *
    * for VMware Data Mover version 8.1.2 on all Microsoft Windows *
    * x64 platforms                                                *
    * Note 1: This is subject to change at the discretion of IBM.  *
    ****************************************************************
    

Problem conclusion

  • Installation process will not interrupt anymore.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT20639

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    81W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-05-22

  • Closed date

    2017-05-22

  • Last modified date

    2018-02-06

  • APAR is sysrouted FROM one or more of the following:

    IT19822

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • install
    

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels



Document information

More support for: Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version: 81W

Reference #: IT20639

Modified date: 06 February 2018