IT20228: DSMC.EXE SYSTEM ERROR THE PROGRAM CAN'T START BECAUSE MSVCR100.DLL IS MISSING FROM YOUR COMPUTER.

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• When this issue is seen the application will not start and a
  Windows dialog box will be displayed that says:
  
    dsmc.exe - System Error
  
    The program can't start because MSVCR100.dll is missing from
    your computer. Try reinstalling the program to fix this
    problem.
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version
  7.1.6.5 on Windows
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT20582
  
  
  Initial Impact: Low
  
  Additional Keywords:
  TSM
  Tivoli Storage Manager
  IBM Spectrum Protect
  

Local fix

• Copy the MSVCR100.DLL file from this location:
  %PROGRAMFILES%\Common Files\Tivoli\TSM\jvm80311\jre\bin
  
  into this location:
  %PROGRAMFILES%\Tivoli\TSM\baclient
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1.6.5 and 8.1.0 running on  *
  * all Microsoft Windows x64 platforms.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client version 7.1.8 on all Microsoft Windows x64 platforms  *
  * Note 1: The Backup-Archive Client is a prerequisite to using *
  * the Data Protection for VMware. In Data Protection for       *
  * VMware environments, the Backup-Archive Client is also known *
  * as the data mover.                                           *
  * Note 2: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Dsmc module can load MSVCR100.DLL library without issues.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IT20582 IT20589

Modules/Macros

• dsmc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71W PSY

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