IT20070: INCREMENTAL FOREVER BACKUP OF VM FAILED ANS9919E AND RC 6713

IBM Spectrum Protectâ„¢ Client 7.1.8 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• The incremental forever backup of Virtual machine failed but
  full backup of same virtual machine completed successfully.
  
  The issue occurs when the previous backup had a network error
  but managed to retry. When the issue occurs the datamover
  errorlog should have the following message ,
  
  -----
  09/22/2016 14:31:47 ANS0361I DIAG:
  ..\..\common\vm\vmbackvddk.cpp(14045): VmRestartAPISession():
  Attempting to restart session for VM '<vmname>'. Will try every
  15 seconds for 60 minutes.
  09/22/2016 14:32:03 ANS0361I DIAG:
  ..\..\common\vm\vmbackvddk.cpp(14079): VmRestartAPISession():
  session restarted successfully for VM '<vmname>'
  ------
  The issue is due to sending retry of the dat file and old dat
  file remained on Spectrum server, which becomes inactive.
  
  
  
  
  Customer / L2 Diagnostics :
  
  The incremental forever backup failed with following trace
  messages ,
  ---------
  08/31/2016 15:34:12.091 [005316] [4852] :
  ..\..\common\vm\vmbackcommon.cpp(6055):
  VmVerifyGetCTLDATPairs():: The number of control files to dat
  files is not equal from the previous
  incremental/full backup for job number 1001.08/31/2016
  15:34:12.091
  [005316] [4852] :
  ..\..\common\vm\vmbackcommon.cpp(6063):VmVerifyGetCTLDATPairs():
  Exit <===== rc=6713
  08/31/2016 15:34:12.091 [005316] [4852] :
  ..\..\common\vm\vmbackcommon.cpp(5429): VmVerifyIfSingleDisk():
  Number of DAT to CTL do not match the last incremental with
  error rc=6713.
  08/31/2016 15:34:12.091 [005316] [4852] :
  ..\..\common\vm\vmbackcommon.cpp(5471): VmVerifyIfSingleDisk():
  Exiting with rc 6713.
  08/31/2016 15:34:12.091 [005316] [4852]
  :..\..\common\vm\vmbackvddk.cpp(7840): ANS9919E Failed to find
  the expected control files for <vm>.
  ----------
  
  Products affected:
  IBM Spectrum Protect Backup-Archive Client version
  7.1.4 and  7.1.6 on Linux and Windows
  Note: The Backup-Archive Client is a prerequisite to using the
  Data Protection for VMware. In Data Protection for VMware
  environments, the Backup-Archive Client is also known as the
  data mover.
  
  This problem also affects IBM Spectrum Protect for Virtual
  Environments: Data Protection for VMware 8.1.0. If you are using
  Data Protection for VMware 8.1.0, refer to APAR IT18025.
  

Local fix

• Run a full backup. If the issue persists then check network
  connection between Spectrum Protect  server and client.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments Data           *
  * Protection for VMware versions 7.1.4, 7.1.6 and  8.1.0       *
  * running on all Microsoft Windows x64 and Linux x86 platforms.*
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for VMware Data Mover version 7.1.8 on Windows x64 and Linux *
  * x86 platforms.                                               *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Enhanced handling of retried operations.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IT18025

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R71L PSY

     UP

• R71W PSY

     UP