IT19754: BPCIN0108E AN ERROR OCCURRED DURING THE UPGRADE OF THE ALERT SERVER

IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• unexpected output to the wmic command when checking alert server
  results in an installation failure, forcing to exit
  installation.
  
  2017-02-08 17:11:01.297+1100 INFO
  com.ibm.tpc.install.backend.CheckCEPIsUpTask execute
  isCEPUpInWLP = false
  2017-02-08 17:11:01.297+1100 INFO  Exit
  com.ibm.tpc.install.backend.CheckCEPIsUpTask execute
  2017-02-08 17:11:01.297+1100 INFO   AlertStartServerFail: Alert
  server is not running
  
  unexpected output "Files - Invalid alias verb" because of a
  conflict with a Windows environment variable named Java
  wmic PROCESS where "name like '%java%' and CommandLine like
  '%alertServer%' and CommandLine like '%wlp%server.jar%'" get
  Processid
  output error is "Invalid alias verb" instead of processId number
  or No Instance(s) Available
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users encountering errors while   *
  * upgrading                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * While upgrading IBM Spectrum Control 5.2.x, there may be     *
  * unexpected output to the wmic command when checking alert    *
  * server, which results in an installation failure, forcing to *
  * exit the upgrade.                                            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0014 - target May 2017
  
  Fixed in IBM Spectrum Control 5.2.14
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels