A fix is available
APAR status
Closed as program error.
Error description
"Backup VM" operations following the successful restore of any VM in the same datacenter using IBM Spectrum Protect Snapshot for VMware might fail. Following messages will be seen during backup: ERROR FMM9300E Additional support information: Aborting 'send' operation. See previous error. ERROR FMM1255E The process cannot continue. Reverting changes. WARNING FMM1554W The agent 'acsgen V. 4.1.6.0' terminated with exit code 2. WARNING FMM1576W The backup <backup id> is skipped from expiration processing because it is mounted. ERROR FMM1579E Failed to find a suitable target set for device class <device class>. ERROR FMM9223E The operation will be aborted. The backup fails because the restore process failed to unmount the backup image from which the restore was done. This causes no valid target set to be available. IBM Spectrum Protect Snapshot Versions Affected: IBM Spectrum Protect Snapshot for VMware 4.1 on Linux Customer/L2 Diagnostics Review the unmount trace file (acsgen.xxxxxxxxxxxxx.unmount.yyyymmddhhmmss.trace) created during the restore preceding the failing backup. 09:46:36.445 400 (7ff189ffb700) esd-service.cpp:216 { ENTRY ... 09:46:36.445 400 (7ff189ffb700) esd-service.cpp:216 threadFunction 09:46:36.445 400 (7ff189ffb700) esd-vspherecntl.cpp:133 Scanning host with reference: host-xxxxxx 09:46:36.445 400 (7ff189ffb700) esd-vsphereapiaccessor.cpp:5005 { ENTRY ... 09:46:36.445 400 (7ff189ffb700) esd-vsphereapiaccessor.cpp:5005 rescanAllHbaAndVmfsOfHost 09:46:36.445 400 (7ff189ffb700) esd-vsphereapiaccessor.cpp:4752 { ENTRY ... 09:46:36.445 400 (7ff189ffb700) esd-vsphereapiaccessor.cpp:4752 getHostStorageSystem 09:46:36.445 10400 (7ff189ffb700) esd-thread.cpp:67 { ENTRY ... 09:46:36.445 10400 (7ff189ffb700) esd-thread.cpp:67 ESD_Thread_svc 09:46:36.445 400 (7ff189ffb700) esd-service.cpp:216 { ENTRY ... 09:46:36.549 ffffffff (7ff189ffb700) esd-exception.cpp:53 entering ESD_Exception 09:46:36.550 ffffffff (7ff189ffb700) esd-exception.cpp:55 stackTrace.data()=esd-vsphereapiaccessor.cpp(4752): esd-vsphereapiaccessor.cpp(5005): esd-service.cpp(216): esd-thread.cpp(67): 09:46:36.550 ffffffff (7ff189ffb700) esd-exception.cpp:57 ESD_CSTR(text_)=FMM9201E Additional support information: An exception was thrown at position: esd-vsphereapiaccessor.cpp(4777). 09:46:36.550 ffffffff (7ff189ffb700) esd-exception.cpp:63 leaving ESD_Exception The trace shows that the unmount fails because it can not get the requested data from ESXi host-xxxxxx. This can happen if the ESXi host is e.g. in a disconnected state. Initial Impact: Medium Additional Keywords: TSM, FCM, flashcopy, manager
Local fix
There are two possible scenario's: 1. Before restoring, make sure that all ESXi hosts are connected. Remove any disconnected ESXi hosts from the datacenter to avoid problems with unmounting. 2. After restoring, a manual detach is required.
Problem summary
**************************************************************** * USERS AFFECTED: * * Users of IBM Spectrum Protect Snapshot for VMware versions * * up to 4.1.6 * **************************************************************** * PROBLEM DESCRIPTION: * * See Error Description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available.This problem is currently * * projected to be fixed in level 4.1.6. Note that this * * information is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The problem has been corrected so that the product works correctly in VMware environment with a VMware cluster.
Temporary fix
Comments
APAR Information
APAR number
IT19646
Reported component name
FLSHCPYMGR VMWA
Reported component ID
5608AC6VM
Reported release
41L
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-03-17
Closed date
2017-06-28
Last modified date
2017-06-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
fcmcli
Fix information
Fixed component name
FLSHCPYMGR VMWA
Fixed component ID
5608AC6VM
Applicable component levels
R41L PSY
UP
R32L PSN
UP
R31L PSN
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.1","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 January 2022