IT18071: IBM SPECTRUM CONTROL LOGIN IS NOT WORKING FROM WEB GUI WHEN DB2 SERVER IS DOWN.

IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)

APAR status

• Closed as program error.

Error description

• Misleading error "The user is not authorized to use the
  administration console." in Web GUI when db2 server was down.
  After trying to login and getting this message, in the
  /opt/IBM/TPC/ewas/profiles/WebServerProfile/logs/webServer/Syste
  mOut.log
  there is something like:
  [11/3/16 8:05:06:146 IST] 00000099 UnixRegistryI E   SECJ0055E:
  Authentication failed for root. The user id or password might
  have been entered incorrectly or misspelled.  The user id might
  not exist, the account could have expired or disabled.  The
  password might have expired.
  [11/3/16 8:05:06:148 IST] 00000099 UnixRegistryI E   SECJ0336E:
  Authentication failed for user root because of the following
  exception
  com.ibm.websphere.security.PasswordCheckFailedException:
  Authentication failed for user: root
     at
  com.ibm.ws.security.registry.unix.UnixRegistryImpl.checkPassword
  (UnixRegistryImpl.java:140)
     at
  com.ibm.ws.wim.adapter.urbridge.URBridge.login(URBridge.java:763
  )
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control 5.2.x users attempting to login while   *
  * DB2 is down                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Spectrum Control gives a misleading error "The user is   *
  * not authorized to use the administration console." in Web    *
  * GUI while attempting to login while DB2 server is down.      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0013 - target March 2017
  
  Fixed in IBM Spectrum Control 5.2.13
  
  http://www.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs do not represent a
  formal commitment by IBM. The dates are subject to change
  without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC ADVANCED

• Fixed component ID

  5608TPCA0

Applicable component levels