Direct links to fixes
APAR status
Closed as program error.
Error description
IBM Sterling File Gateway producer uploads a zip file containing number of files. Go to the Route tab and click the header of the Consumer column to sort the entries, an error message with the list of routes appears on the screen. "An unexpected error has occurred. Please check the logs for details." Click OK. The following error message is now displayed. "There are no routes that result for your selected Arrived File One possible cause could be an error in the Arrived File" The filegateway.log file includes the following: [2016-09-12 16:45:34.374] ERROR 001100010100 FileGateway.Engine.FAILED_CACHE_OPERATION Cache operation failure [2016-09-12 16:45:34.374] ERROR [1473713134374] Cache operation failure [2016-09-12 16:45:34.374] ERRORDTL [1473713134374] com.sterlingcommerce.fg.exception.FileGatewayException: Cache operation failure
Local fix
STRRTC 513908 NM / NM Cicumvention: None
Problem summary
Users Affected: All Problem Description: Sorting entries for zip files on the Route tab of IBM Sterling File Gateway causes errors. Platforms Affected: All
Problem conclusion
Resolution Summary: A code fix is provided. Delivered In: 5020601_6 5020602_4
Temporary fix
Comments
APAR Information
APAR number
IT17738
Reported component name
STR FILE GATEWA
Reported component ID
5725D0700
Reported release
226
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-10-28
Closed date
2016-11-28
Last modified date
2017-05-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR FILE GATEWA
Fixed component ID
5725D0700
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"2.2","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
11 September 2023