IT16667: MQ 8 APPLIANCE: HTTP ERROR 500 IS RECEIVED WHEN TRYING TO ACCESSMQ CONSOLE USING PORT 443.

APAR status

• Closed as program error.

Error description

• If the MQ Appliance web management console interface has been
  configured to run on port 443, the main console and
  configuration panels can be accessed as expected, however HTTP
  error 500 is returned when attempting to view the MQ Console
  tab.
  
  
  The error that is seen is as follows:
  
  Error 500: Internal Error, an internal error has occurred.
  
  HTTP error 500 means Internal Server Error,
  The server encountered an unexpected condition which prevented
  it from fulfilling the request.
  

Local fix

• Configure the web management console to run on a port other than
  443, using the steps documented in the product Knowledge Center:
  
  https://www.ibm.com/support/knowledgecenter/SS5K6E_1.0.0/com.ibm
  .mqa.doc/configuring/co00010_.htm
  
  The default web management console port is 9090.
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  This issue affects users who have configured the MQ Appliance
  web management interface to run on port 443.
  
  
  Platforms affected:
  MultiPlatform
  
  ****************************************************************
  PROBLEM DESCRIPTION:
  The IBM MQ Console runs within the MQ Appliance web management
  interface. The web management interface is responsible for
  receiving incoming connections, and routing these connection to
  the IBM MQ Console, if the user wishes to view MQ dashboards.
  
  If the web management interface is running on port 443, then a
  coding error caused the web management interface to fail to
  correctly form the request when routing connections to the IBM
  MQ Console, leading to the 500 error code being displayed to the
  user.
  

Problem conclusion

• The web management interface logic has been updated such that
  the request to the IBM MQ Console is correctly formed when
  running on port 443, so that connections can be correctly routed
  to the IBM MQ Console.
  
  ---------------------------------------------------------------
  The fix is targeted for delivery in the following PTFs:
  
  Version    Maintenance Level
  v8.0       8.0.0.6
  
  The latest available maintenance can be obtained from
  'WebSphere MQ Recommended Fixes'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
  
  If the maintenance level is not yet available information on
  its planned availability can be found in 'WebSphere MQ
  Planned Maintenance Release Dates'
  http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
  ---------------------------------------------------------------
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  IBM MQ APPL M20

• Fixed component ID

  5725S1400

Applicable component levels

• R800 PSY

     UP