IT16233: SWIFTNET CORRELATION SHOWS "GOOD" STATUS FOR A FAILED OUTBOUND REQUEST

Media_IM_5020603
patch_SI_5020603
Media_IM_5020603
patch_SI_5020603
patch_SI_5020603
Media_IM_5020601_7
Media_IM_5020601_7
Media_IM_5020601_7
Media_IM_5020601_7
Downloading Sterling B2B Integrator V5.2.6.3

APAR status

• Closed as fixed if next.

Error description

• If MEFG is currently not available or cannot handle the HTTP
  request, the SwiftNetCorrelation shows the status of
  the transfer with a green light.
  
  The only hint for a failure are that no additional lines for
  Response and FileAct events exist for this transfer.
  
  Steps to re-create the issue on a UNIX based system: Do not use
  in production! You force a restart of MEFG.
  All Swift traffic is impacted.
  
  1) Log in on the MEFG host with the user used for MEFG and type:
  ps -e | grep MEFGCommServer7. Copy the first number. It is the
  pid for the next step
  2) Prepare the command  "kill -9 <pid>". At this time did not
  hit return
  3) Start a SwiftNet Client Profile to send out an FileAct Put
  request
  4) Directly after step 3 hit return for the statement prepared
  in step 2
  5) Wait for some minutes
  6) Go to Business Processes->Monitor->Advanced
  Search->SWIFTNetCorrelation
  7) Select "Direction" "Outbound" and "Status" "In Process" and
  click "Go"
  8) You will find one line for the transfer with a green light
  in the Status colum
  

Local fix

• STRRTC 501304
  SKOR/SKOR
  
  Circumvention:
  Open a service request with support and request the new version
  of SWIFTNet7Client and SwiftNetClientResend and also the new BP
  SWIFTNet7FailMessage.
  

Problem summary

• Users Affected:
  SWIFTNet7 users
  
  Problem Description:
  If MEFG is currently unavailable or cannot handle the
  HTTP request, then SwiftNetCorrelation shows the transfer
  status with a green light.
  
  The only hint for a failure are that no additional lines for
  Response and FileAct events exist for this transfer.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  A code fix is provided.
  
  Delivered In:
  5020603
  5020601_7
  5020602_4
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels