IT15565: SFG ARRIVED FILE TAB SHOWS MANY RECORDS STUCK IN STARTED STATUS THAT DOES NOT DISPLAY ANYTHING IF CLICKED

Media_IM_5020601_7
Media_IM_5020601_7
Media_IM_5020601_7
Media_IM_5020601_7
Media_IM_5020601_4
Media_IM_5020601_4
iSeries_Media_5020601_4
Media_IM_5020601_4
si_52_build_5020500_interimfix_14
si_52_build_5020500_interimfix_14
si_52_build_5020500_interimfix_14

APAR status

• Closed as program error.

Error description

• The property named "disallowDuplicateMessages" is set to
  "true" in mailbox.properties. It regularly occurs that
  multiple copies of the same file are uploaded to a mailbox by
  producers.
  
  Sometimes when this happens, two uploads in a very
  short time span triggers a situation where the first one
  shows with a status of "Routed" and the second one with a
  status of "Started" and both have the same message ID. If the
  one with status "Started" is clicked, no detail screens open to
  see what happened. If the one with status "Routed" is clicked,
  everthing appears as normal.
  
  Errors like the below appear in the mailbox.log file:
  ERROR [MailboxQueryService] - setting WFC Status to ERROR with
  Advanced Status [Mailbox Service Error]
  ERROR  [1457586223550] null
  ERRORDTL
  [1457586223550]java.lang.StringIndexOutOfBoundsException
  

Local fix

• STRRTC - 497200
  NM / NM
  Circumvention:  None
  

Problem summary

• Users Affected:
  ALL
  
  Problem Description:
  SFG Arrived File tab shows many records stuck in Started
  status that do not display anything if clicked.
  
  Platforms Affected:
  ALL
  

Problem conclusion

• Resolution Summary:
  A code fix is provided.
  
  Delivered In:
  5020601_4
  5020500_14
  5020602_4
  5020603_2
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR FILE GATEWA

• Fixed component ID

  5725D0700

Applicable component levels