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IT14313: (BPCUI0000E) AN INTERNAL ERROR HAS OCCURRED: {0} @ SERVER PANEL.

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • WEB UI Server Panel returns an internal error due to duplicates
    in table T_STAT_DISK_HIST.
    
    tpctrace.log:
    
    2016-03-15 09:16:28.430-06:00 -8976632571403271900
    com.ibm.tpc.gui.curi.collections.AbstractCollection$2
    nodeInitializer::run
    com.ibm.tpc.internal.api.TPCInternalAPIException: BPCUI0000E at
    com.ibm.tpc.internal.api.ExceptionConverter.handleSpecialExcepti
    onCases(ExceptionConverter.java:316) at
    com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
    Exception(ExceptionConverter.java:170) at
    com.ibm.tpc.internal.api.ExceptionConverter.createTPCInternalAPI
    Exception(ExceptionConverter.java:100) at
    com.ibm.tpc.internal.api.services.impl.ServerDetails.getServers(
    ServerDetails.java:238)
    
    and
    
    Caused by: <openjpa-2.2.1-r422266:1396819 fatal general error>
    org.apache.openjpa.persistence.PersistenceException: DB2 SQL
    Error: SQLCODE=-811, SQLSTATE=21000, SQLERRMC=null,
    DRIVER=3.65.77 {prepstmnt 673582163 WITH DISK_TEMP AS ( SELECT
    COMPUTER_ID, SUM(CAPACITY) * 512 AS TOTAL_DISK_SPACE FROM
    (SELECT DISTINCT HOST.HOST_NAME AS NAME, HOST.COMPUTER_ID AS
    COMPUTER_ID, PHYSICAL_VOLUME.PHYSICAL_VOLUME_ID, CASE WHEN
    HIST.CAPACITY > 0 THEN HIST.CAPACITY ELSE CASE WHEN
    PHYSICAL_VOLUME.CAPACITY > 0 THEN PHYSICAL_VOLUME.CAPACITY ELSE
    0 END
    
    RECREATE STEPS:
    View TPC WEB UI -> Servers -> Servers and view results
    ________________________________________________________________
    DB2 Version used for Server: N/A
    The defect is against component: 5608TPC00
    Server/Manager build/release (TPC): 5.2.8
    ________________________________________________________________
    Problem as described by customer: Unable to view Server
    Panel
    Initial customer impact (low/med/high): high
    

Local fix

  • Engage Support
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * TPC and Spectrum Control 5.2.x Web UI users having SRAs and  *
    * Agentless servers added                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * L2 Server panel cannot load and the following error is       *
    * displayed: AN INTERNAL ERROR HAS OCCURRED: {0}               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fix maintenance when available.                        *
    ****************************************************************
    

Problem conclusion

  • The issue has been solved and L2 Server panel will display
    properly.  The fix for this APAR is targeted for the following
    maintenance package:
    
    | refresh pack | 5.2-TIV-TPC-RP0010 - target 2Q16
    
    Fixed in IBM Spectrum Control 5.2.10.
    
    http://www.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future refresh packs do not represent a
    formal commitment by IBM. The dates are subject to change
    without notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT14313

  • Reported component name

    TPC

  • Reported component ID

    5608TPC00

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-23

  • Closed date

    2016-04-20

  • Last modified date

    2016-04-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • SERVER
    

Fix information

  • Fixed component name

    TPC

  • Fixed component ID

    5608TPC00

Applicable component levels

  • R526 PSY

       UP

  • R520 PSY

       UP

  • R527 PSY

       UP

  • R528 PSY

       UP

  • R529 PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS5R93","label":"IBM Spectrum Control"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"526","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
22 February 2022