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IT13837: IBM PUREAPPLICATION SYSTEM: UNKNOWN CPU AND MEMORY STATUS FOR A VIRTUAL MACHINE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • In some situations the OS Monitoring Agent cannot connect to
    the System Monitoring Shared Service to get the CPU and Memory
    status of the virtual machine (VM), it displays "Unknown" CPU
    and Memory usage for the VM.
    
    The following error in the server logs of the VM are seen for
    the problem :
    
    ERROR CWZMO2019E: Failed to retrieve data for request UNIXLPAR
    from the Tivoli Monitoring agent.  Will suspend retrying for 60
    seconds.
    
    com.ibm.maestro.monitor.collector.itmosagent.request.ResourceNot
    Found: CWZMO2026E: HTTP request to ITMOS agent failed with
    return code 404.  Verify that the requested hostname <hostname>
    and platform ux matches.
    
    WARNING {"FFDC":{"message":"CWZMO2019E: Failed to retrieve data
    for request UNIXDISK from the Tivoli Monitoring agent.  Will
    suspend retrying for 60 seconds.",
    "cause":"com.ibm.maestro.monitor.collector.itmosagent.
      request.ItmException: CWZMO2014E: ITMOS agent failed to return
      any node data",
      "class":"com.ibm.maestro.monitor.collector.itmosagent
         reqest.DataFetcher",
      "message_id":"CWZMO2019E","method":"readData"}}
    

Local fix

Problem summary

  • Code improvements have been delivered to checking the status of
    the OS agent after a restart and to error handling.
    

Problem conclusion

  • A code fix is being provided in PureApplication System
    version 2.2.0.0 in Foundation Pattern Type version 2.1.6.0.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT13837

  • Reported component name

    PAPP SYS 8278 P

  • Reported component ID

    5725F4600

  • Reported release

    210

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-17

  • Closed date

    2016-03-03

  • Last modified date

    2016-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    PAPP SYS 8278 P

  • Fixed component ID

    5725F4600

Applicable component levels

  • R220 PSY

       UP

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Document Information

Modified date:
03 March 2016