IT13696: PCOM: UNABLE TO LAUNCH PERSONAL COMMUNICATIONS 6.0.10

PCOMM_60170_DocumentAdminAids
PCOMM_60170_JAP_RefreshPack
PCOMM_60170_MLS_RefreshPack
PCOMM_60170_KOR_RefreshPack
PCOMM_60170_CHT_RefreshPack
PCOMM_60170_CHS_RefreshPack
PCOMM_12001_MLS
PCOMM_12001_English
PCOMM_12001_Japanese
PCOMM_12001_Korean
PCOMM_12001_TraditionalChinese
PCOMM_12001_SimplifiedChinese
IBM Personal Communications 12.0.0.1
Personal Communications 6.0.17

APAR status

• Closed as program error.

Error description

• User recently migrated to 6.0.10 and now sees
  known issue in APAR IT03987: PCOM: SESSIONS HANG ON CITRIX
  XENAPP 6.5 ENVIRONMENT.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of IBM Personal Communications 6.0.5 and above.        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * IBM Personal Communications 6.0.5 and above users may        *
  * experience emulator sessions hang / freeze.                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  IBM Personal Communications 6.0.5 and above may experience
  emulator sessions hang / freeze. There is no specific pattern
  that leads to the problem. However, this symptom is noticed on
  systems under heavy load, such as WTS environments and other
  virtualization environments such as Citrix Server environment,
  where large number of emulator sessions are opened.
  

Problem conclusion

• APAR IC82520, fixed in Refresh Pack 6.0.5, has been found to be
  the root cause of the problem. The APAR fix contained code
  changes to address emulator session hang when multiple sessions
  (.bch) were opened using PCSBAT.EXE. The fix included changes to
  PCSWS.EXE, PCSWSAPI.DLL and PCSAPI32.DLL to check and kill a
  stand-alone PCSCM.EXE process during PCOMSTOP /ALL function.
  PCSWS.EXE is being changed to remove the fix from APAR IC82520
  as the code changes are not needed. Other  issues found with
  PCSBAT.EXE will be addressed in a separate APAR.
  Fix scheduled for PCOM 6.0.17 Refresh Pack and 12.0.0.1 Fix Pack
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  PCOMM V5 COMBO-

• Fixed component ID

  5639I7000

Applicable component levels

• R60G PSN

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