Direct links to fixes
APAR status
Closed as program error.
Error description
On the dashboard, create a new Account. On the "User Information" screen is reached, press [Back], then press [Next]. The following error message is displayed: Processing error has occurred. Please contact system administrator and check system logs for more details.
Local fix
STRRTC 487376 JG / JG Circumvention: None
Problem summary
Users Affected: All Problem Description: Navigate to Dashboard -> Accounts -> User Accounts -> Create a new Account. Go through the wizard to create new user, when "User Information" screen is reached, press [Back] and then press [Next]. Error Message displays: Errors Processing error has occurred. Please contact system administrator and check system logs for more details. When clicking the final "NEXT" button as listed in scenario above, the ui.log displays the following exception: Request Debug END [2015-12-16 02:40:05.001] DEBUG [ToolbarBean] SDK_installed is : false [2015-12-16 02:40:05.001] ERROR Error [2015-12-16 02:40:05.001] ERROR [1450194005001] java.lang.Integer incompatible with java.lang.String [2015-12-16 02:40:05.001] ERRORDTL [1450194005001]java.lang.ClassCastException: java.lang.Integer incompatible with java.lang.String at com.sterlingcommerce.woodstock.adminui.servlet.AccountWizard.upd ateAccount(AccountWizard.java:802) at com.sterlingcommerce.woodstock.adminui.servlet.AccountWizard.doP ost(AccountWizard.java:123) at javax.servlet.http.HttpServlet.service(HttpServlet.java:713) at javax.servlet.http.HttpServlet.service(HttpServlet.java:806) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.jav a:511) Platforms Affected: All
Problem conclusion
Resolution Summary: A code fix has been provided. Delivered In: 5020500_11 5020601_2
Temporary fix
Comments
APAR Information
APAR number
IT13154
Reported component name
STR B2B INTEGRA
Reported component ID
5725D0600
Reported release
525
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2016-01-12
Closed date
2016-01-13
Last modified date
2016-04-15
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STR B2B INTEGRA
Fixed component ID
5725D0600
Applicable component levels
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.5","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
11 September 2023