Direct links to fixes
TPC 5.1.1.10 - Agent Files
TPC 5.1.1.10 - Windows Server Files
TPC 5.1.1.10 - Linux Server Files
TPC 5.1.1.10 - AIX Server Files
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
APAR status
Closed as program error.
Error description
In the installation log files (latest lax-out and traceTPCInstall.log) there is an error: [echo] probable error executing WASService.exe: com.ibm.websphere.management.exception.AdminException: ADMU7709E: Unexpected exception while processing server: deviceServer; exception = java.io.IOException: Cannot run program "C:\Program Files\IBM\TPC\ewas\bin\WASService.exe": CreateProcess error=216, This version of %1 is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need a x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
Local fix
1) Move WASService.exe from <TPC_5.1.1.9_EXTRACTOR_DIRECTORY>\was\ewas\bin somewhere outside of <TPC_5.1.1.9_EXTRACTOR_DIRECTORY> 2) Copy the good WASService.exe to <TPC_5.1.1.9_EXTRACTOR_DIRECTORY>\was\ewas\bin The good one you get from a TPC 5.1.1.6 cd image. 3) Copy the good WASService.exe from step 2) to <TPC_INSTALLATION_DIRECTORY>\ewas\bin, e.g. C:\Program Files\IBM\TPC\ewas\bin Double check that <TPC_INSTALLATION_DIRECTORY> and TPC_5.1.1.9_EXTRACTOR_DIRECTORY>\was\ewas\bin contain the good WASService.exe, i.e. it has size 80KB, (not 128 KB as in the original TPC 5.1.1.9 cd image). 4) Resume the failed upgrade.
Problem summary
**************************************************************** * USERS AFFECTED: * * Those upgrading to TPC 5.1.1.8 or 5.1.1.9 on a 32-bit * * Windows machine. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: * * Apply fix maintenance when available. * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following maintenance package: | fix pack | 5.1.1-TIV-TPC-FP0010 - target 2Q16 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future refresh packs do not represent a formal commitment by IBM. The dates are subject to change without notice. | MDVREGR 5.1.1-TIV-TPC-FP0009 | | MDVREGR 5.1.1-TIV-TPC-FP0009 |
Temporary fix
Comments
APAR Information
APAR number
IT12874
Reported component name
TPC
Reported component ID
5608TPC00
Reported release
511
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2015-12-21
Closed date
2016-02-23
Last modified date
2016-02-23
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
INSTALL
Fix information
Fixed component name
TPC
Fixed component ID
5608TPC00
Applicable component levels
R511 PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS5R93","label":"IBM Spectrum Control"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"511","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
22 February 2022