IT12764: FLASHCOPY BACKUP FAILS WITH MESSAGE FMM6247W AND FMM9211E

APAR status

• Closed as documentation error.

Error description

• In an Oracle ASM environment on Linux, IBM Tivoli Storage
  FlashCopy Manager might terminate the flashcopy backup with
  these messages:
  FMM6247W No serial number has been found for device:
           <device name>
  FMM9211E Additional support information: An exception was thrown
           at position: esd-scriptedsplitint.cpp(1065). (State No
           disk objects to partition were identified, aborting.)
  
  The errors are caused by a configuration issue. The
  "Pre-Installation Checklist for IBM Tivoli Storage FlashCopy
  Manager 4.1.x for UNIX", section 5.2.6, defines the following
  configuration requirement:
  
  For multipathing to work properly the parameters
  ORACLEASM_SCANORDER and ORACLEASM_SCANEXCLUDE need to be set in
  the ASMLib configuration.
  For example exclude single paths from the scan by setting
  ORACLEASM_SCANEXCLUDE=?sd? and force multipath devices by
  setting ORACLEASM_SCANORDER=?dm-*?.
  For details see section ?Configuring the Scan Order? on this
  page:
  http://www.oracle.com/technetwork/topics/linux/multipath-097959.
  html
  
  However, the explanation and user response of message FMM6247W
  do not point to this condition and need to be changed
  accordingly.
  
  
  Data Protection Versions Affected:
  IBM Tivoli Storage FlashCopy Manager at version 4.1.1 and later
  versions
  
  
  Initial Impact: Low
  
  
  Additional Keywords:
  TSM spectrum protect FCM FMM6247W FMM9211E
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of IBM Spectrum Protect Snapshot v4.1 with an Oracle   *
  * ASM instance on Linux who missed to specify values for       *
  * parameters ORACLEASM_SCANORDER and ORACLEASM_SCANEXCLUDE.    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Future IBM Spectrum Protect Snapshot Messages Guides will    *
  * contain an enhanced User Response of message FMM6247W.       *
  * In the meantime, the information on the correct              *
  * configuration can be found in the Pre-installation           *
  * Checklists attached to the appropriate "Hardware and         *
  * software requirements" technotes.                            *
  ****************************************************************
  

Problem conclusion

• The User Response of message FMM6247W will be enhanced to cover
  the specific situation.
  Specifically, the following information will be added:
  
  "No serial number has been found for the specified device.
  Please ensure that it is available on your host.
  
  In case you are using Oracle ASM on Linux and the backup fails
  with this warning in the output,
  ensure Oracle ASMlib is configured properly for multipathing.
  The parameters ORACLEASM_SCANORDER
  and ORACLEASM_SCANEXCLUDE need to be configured properly
  according to your environment.
  Look at the Pre-installation Checklist in the section
  "Requirements for Oracle" for details.
  Further eplanations can be found here:
  http://www.oracle.com/technetwork/topics/linux/multipath-097959.
  html"
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels