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IT11701: ADDING A SERVER AS AGENTLESS IN TPC WEB GUI FAILED WITH ERROR: HWN021503E A DEVICE SERVER OPERATION CANNOT BE COMPLETED"

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When adding a server from Storage - Host Connection display an
    error message for some hosts:
    "HWN021503E A device server operation cannot be completed. Check
    the log files and try the operation again."
    
    The following messages can seen in the
    .../IBM/TPC/web/log/tpctracelog.log:
    
    2015-10-06 11:21:53.099+02:00 -6212341411853885255
    com.ibm.tpc.internal.api.services.impl.ServerManagerServiceImpl
    createUnmanagedServer com.ibm.tpc.common.api.TPCServerException:
    HWN021503E A device server operation cannot be completed. Check
    the log files and try the operation again.
     at
    com.ibm.tpc.agentless.api.impl.AgentlessServerManagerImpl.create
    AgentlessServer(AgentlessServerManagerImpl.java:241)
     at sun.reflect.GeneratedMethodAccessor169.invoke(Unknown
    Source)
     at
    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
    AccessorImpl.java:56)
     at java.lang.reflect.Method.invoke(Method.java:620)
     at org.apache.soap.server.RPCRouter.invoke(Unknown Source)
     at org.apache.soap.providers.RPCJavaProvider.invoke(Unknown
    Source)
     at
    com.tivoli.sanmgmt.middleware.data.RPCSecureJavaProvider.invoke(
    RPCSecureJavaProvider.java:172)
     at org.apache.soap.server.http.RPCRouterServlet.doPost(Unknown
    Source)
     at
    com.tivoli.sanmgmt.middleware.TSNMServiceManager.doPost(TSNMServ
    iceManager.java:469)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWr
    apper.java:1275)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:766)
     at
    com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(Ser
    vletWrapper.java:472)
     at
    com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters
    (WebAppFilterManager.java:1101)
     at
    com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleReques
    t(CacheServletWrapper.java:81)
     at
    com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.
    java:912)
     at
    com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.run(DynamicVir
    tualHost.java:262)
     at
    com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink$T
    askWrapper.run(HttpDispatcherLink.java:938)
     at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1157)
     at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:627)
     at java.lang.Thread.run(Thread.java:798)
    Caused by: com.ibm.db2.jcc.am.SqlException:
    [jcc][10120][10943][3.65.77] Invalid operation: statement is
    closed. ERRORCODE=-4470, SQLSTATE=null
     at com.ibm.db2.jcc.am.cd.a(cd.java:682)
     at com.ibm.db2.jcc.am.cd.a(cd.java:60)
     at com.ibm.db2.jcc.am.cd.a(cd.java:103)
     at com.ibm.db2.jcc.am.jo.wb(jo.java:4386)
     at com.ibm.db2.jcc.am.ko.j(ko.java:5789)
     at com.ibm.db2.jcc.am.ko.f(ko.java:1033)
     at com.ibm.db2.jcc.am.ko.setInt(ko.java:1026)
     at
    com.ibm.tpc.infrastructure.database.DBPreparedStatement.setInt(D
    BPreparedStatement.java:336)
     at
    com.ibm.tpc.agentless.api.impl.AgentlessServerManagerImpl.create
    SubsystemDevices(AgentlessServerManagerImpl.java:1782)
     at
    com.ibm.tpc.agentless.api.impl.AgentlessServerManagerImpl.create
    Ports(AgentlessServerManagerImpl.java:1266)
     at
    com.ibm.tpc.agentless.api.impl.AgentlessServerManagerImpl.create
    AgentlessServer(AgentlessServerManagerImpl.java:196)
     ... 21 more Thread[pool-9-thread-1,5,main]
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * TPC 5.2.x users adding agentless servers                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fix maintenance when available.                        *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is targeted for the following maintenance
    package:
    
    | refresh pack | 5.2-TIV-TPC-RP0008 - target December 2015
    | fix pack | 5.2.1-TIV-TPC-FP0001 - February 2016
    
    http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
    
    The target dates for future refresh packs do not represent a
    formal commitment by IBM. The dates are subject to change
    without notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT11701

  • Reported component name

    TPC ADVANCED

  • Reported component ID

    5608TPCA0

  • Reported release

    527

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    YesHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-12

  • Closed date

    2015-10-30

  • Last modified date

    2016-02-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Server
    

Fix information

  • Fixed component name

    TPC ADVANCED

  • Fixed component ID

    5608TPCA0

Applicable component levels

  • R527 PSY

       UP

[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSNECY","label":"Tivoli Storage Productivity Center Advanced"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"527"}]

Document Information

Modified date:
26 September 2021