IT09926: ISSUE WITH ADDING MESSAGES TO DESTINATION MAILBOX WHILE ACCESSING IMAILBOXUSEREXIT_ONMESSAGEADD

si_52_build_5020500_hotfix_7
si_52_build_5020500_interimfix_13
si_52_build_5020500_interimfix_13
si_52_build_5020500_interimfix_13

APAR status

• Closed as program error.

Error description

• System fails to deliver messages to the destination mailbox.
  The messages are found in IMailboxUserExit_OnMessageAdd.
  
  The Mailbox message adds and FTP also fails in the
  repository with MBXUserExit exceptions at the same time.
  
  Restart the Sterling Integrator Cluster.
  Temporary fix is to increase the default pool.
  

Local fix

• STRRTC 469537
  DN/SK
  Workaround:
  1. Navigate to <install_dir>/properties/userexit folder.
  2. Make a backup of the MailboxUserExits.xml file.
  3. Edit the MailboxUserExits.xml file to disable the user exit
  for OnMessageAdd by commenting out following in the
  IMailboxUserExit_OnMessageAdd, implementation section.
  <!--<value>com.sterlingcommerce.woodstock.userexit.services.mail
  box.MailboxUserExit</value>-->
  4. Restart Sterling B2B Integrator.
  

Problem summary

• USERS AFFECTED:
  ALL
  
  PROBLEM DESCRIPTION:
  Issue with adding messages to mailbox while accessing
  IMailboxUserExit_OnMessageAdd.
  
  PLATFORMS AFFECTED:
  ALL
  

Problem conclusion

• RESOLUTION SUMMARY:
  A code fix is provided.
  
  NOTE :
  
       In the UE properties files,
       1. The pool.size property is set to a value of 10, which is
          the maximum value that this property can hold. There is
          no room  for this property to grow further.
          The minimum value that can be set for this property is 1
          and maximum is 10.
          If a value out of this range is set against this
          property, then the default value of 5 will be used.
  
       2. The maximum.queueLength is set to a value of 500, which
          is the maximum value that this property can hold. There
          is no room for this property to grow further.
          The minimum value that can be set for this property is 1
          and maximum is 500.
          If a value out of this range is set against this
          property, then the default value of 5 will be used.
  
  DELIVERED IN:
  
  5020500_13
  5020603
  5020601_7
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels