IT09470: FCM MOUNT MIGHT FAIL IN ORACLE RAC ENVIRONMENTS WITH NORMAL AND HIGH REDUNDANCY DISK GROUPS DURING RESTORE OPERATION

Download Information: Version 4.1.3 IBM Spectrum Protectâ„¢ Snapshot

APAR status

• Closed as program error.

Error description

• During a Tivoli Storage FlashCopy Manager restore operation of
  volumes protected within an Oracle Real Application Cluster, the
   disk groups fail to mount after the snapshot restore of
  the volumes succeeds.
  
  The issue  only occurs for normal and high redundancy
  diskgroups.
  
  Customer/L2 Diagnostics:
  The console output of the restore operation and the detailed
  restore log contain this error:
  
  08:29:19 FMM0542I Mounting disk group : DGNAME.
  08:29:34 FMM1220E The execution of the system command '/bin/su -
  fcmasm -c "srvctl start diskgroup -g DGNAME -n host1,host2"
  2>&1' ended with a return code other than 0. The output of the
  command was: '
  PRCR-1013 : Failed to start resource ora.DGNAME.dg
  PRCR-1064 : Failed to start resource ora.DGNAME.dg on node host1
  CRS-5017: The resource action "ora.DGNAME.dg start" encountered
  the following error:
  ORA-15032: not all alterations performed
  ORA-15040: diskgroup is incomplete
  ORA-15042: ASM disk "15" is missing from group number "2"
  ORA-15042: ASM disk "14" is missing from group number "2"
  ...
  08:06:52 FMM1015E Operation restore completed with error
  
  Tivoli Storage Manager Versions Affected: Tivoli Storage
  Flashopy Manager for UNIX versions v4.1.x
  
  Initial Impact: High
  
  Additional Keywords:
  tsm asm oracle mount restore FMM9319E
  

Local fix

• The diskgroups can be mounted manually after the failed restore
  operation by using the command "alter diskgroup <diskgroup_name>
   mount force" within an SQL*Plus console.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All users of Tivoli Storage FlashCopy Manager for Unix and   *
  * Linux v4.1.0 and v4.1.1 performing Oracle databases restore  *
  * in RAC environment and having ASM diskgroup(s) of Normal or  *
  * High redundancy.                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when it is available.                     *
  ****************************************************************
  

Problem conclusion

• IBM Tivoli Storage FlashCopy Manager for Unix and Linux will be
  corrected to work with Oracle ASM diskgroups of any type.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• tsm4acs  acsora
  

Fix information

• Fixed component name

  FLSHCPY ORA NOS

• Fixed component ID

  5608AC6OC

Applicable component levels

• R41A PSY

     UP

• R41H PSY

     UP

• R41L PSY

     UP

• R41S PSY

     UP