IT08984: Backup/Archive client fails on stub file if HSM for Windows client node name has changed to upper or lower case characters

IBM Tivoli Storage Manager Client 6.4.3 Downloads and READMEs
IBM Spectrum Protectâ„¢ Client 7.1.3 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager BACKUP/Archive client fails, if an HSM
  for Windows stub file should be backed up, and the
  HSM for Windows client nodename specified in option file
  ..\hsmclient\dsm.opt has changed since the creation of the stub
  file. The failure even occurs, if the node name changes were
  only uppercase/lowercase character changes. But differences in
  upper/lower case characters should be tolerated.
  Also HSM for Windows command line tool "dsmfileinfo -q" should
  tolerate upper/lower case character changes in node name, but
  does not.
  
  Affected Products: Tivoli Storage Manager
  HSM for Windows client 7.1.0.0 - 7.1.2.0, 6.4.0.0 - 6.4.2.0,
  6.3.0.0 - 6.3.2.0
  
  Customer/L2 diagnostics (if applicable): When error message
  'ANS1611E A plugin operation failed because of an internal
  error' is issued, investigate the stub file, that causes the
  backup operation to fail, with "dsmfileinfo -q". On error, check
  if the log file, dsmfileinfo.log, shows entries like
  
   DSMFILEINFO (08C0:0BCC) TSMController::mf_implOpenConnect
  15-05-06 10:32:24.005
    E: TSM configuration not found for server='tsm61:1500',
  user='2008R2-64'
   DSMFILEINFO (08C0:0BCC) ICController::mf_openConnection
  15-05-06 10:32:24.005
    E: Failure connecting to backend server, user='2008R2-64',
  DES(passwd)='':
       0x0300000c (E: Configuration problem)
  
  If so, investigate the file with "dsmfileinfo -r" and compare
  the node name from reparse point, with the node name in dsm.opt.
  If they do not match, the problem solved with this APAR,
  applies.
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager HSM for Windows       *
  *                 client versions 6.3.0 - 6.3.2,               *
  *                 6.4.0 - 6.4.2, 7.1.0 - 7.1.2                 *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in ptf level later than 7.1.2 and 6.4.2.     *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed.
  

Temporary fix

• N/A
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM HSM FOR WIN

• Fixed component ID

  5698ICNCL

Applicable component levels

• R640 PSY

     UP

• R712 PSY

     UP