APAR status
Closed as user error.
Error description
When LDAP SSO authentication for TPC and JazzSM is enabled, and TPC upgrade is attempted with TCR installed, Cognos error CTGTRI179E might be encountered which will fail the upgrade. The following error is shown in ibm/JazzSM/reporting/logs/reportCli.log.X: """"""""""""""""""" Throwable occurred: com.ibm.tivoli.reporting.advanced.cognos.helper.wrapper.connect. NoNamespaceException: CTGTRI179E More than one namespace found. Unable to automatically select namespace from available namespaces: [VMMProvider, <LDAP domain>]. at com.ibm.tivoli.reporting.advanced.cognos.helper.wrapper.connect. CognosConnect.logon(CognosConnect.java:450) """"""""""""""""""" This APAR will improve the TPC upgrade documentation to inform the user to disable LDAP authentication prior to upgrading when TCR is installed.
Local fix
1. Disable LDAP SSO authentication for TPC and JazzSM by going through the steps in the following link and setting local authentication: http://www-01.ibm.com/support/knowledgecenter/SSNE44_5.2.3/com.i bm.tpc_V523.doc/fqz0_t_config_tpc_jazzsm_sso.html?lang=en 2. Re-try the upgrade.
Problem summary
Problem conclusion
Temporary fix
Comments
Customer did not follow documented procedures for LDAP configuration under Jazz for Service Management as TPC documents. The problem could not be reproduced when using this method. Rather, the problematic situation was due to configuration for LDAP done under IBM Cognos Configuration. That is not a documented procedure for TPC consumption and the results were unexpected. Refer to the Tivoli Storage Productivity Center Knowledge Center for details regarding using LDAP.
APAR Information
APAR number
IT06814
Reported component name
TPC ADVANCED
Reported component ID
5608TPCA0
Reported release
524
Status
CLOSED USE
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2015-01-28
Closed date
2015-03-31
Last modified date
2015-03-31
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS5R93","label":"IBM Spectrum Control"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"524","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
22 February 2022