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IT06814: LDAP MUST BE DISABLED WHEN UPGRADING TPC FROM 5.2.X TO A HIGHER VERSION OF 5.2.X WHEN TCR IS INSTALLED

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APAR status

  • Closed as user error.

Error description

  • When LDAP SSO authentication for TPC and JazzSM is enabled, and
    TPC upgrade is attempted with TCR installed, Cognos error
    CTGTRI179E might be encountered which will fail the upgrade. The
    following error is shown in
    ibm/JazzSM/reporting/logs/reportCli.log.X:
    """""""""""""""""""
    Throwable occurred:
    com.ibm.tivoli.reporting.advanced.cognos.helper.wrapper.connect.
    NoNamespaceException: CTGTRI179E More than one namespace found.
    Unable to automatically select namespace from available
    namespaces: [VMMProvider, <LDAP domain>].
     at
    com.ibm.tivoli.reporting.advanced.cognos.helper.wrapper.connect.
    CognosConnect.logon(CognosConnect.java:450)
    """""""""""""""""""
    This APAR will improve the TPC upgrade documentation to inform
    the user to disable LDAP authentication prior to upgrading when
    TCR is installed.
    

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

  • Customer did not follow documented procedures for LDAP
    configuration under Jazz for Service Management as TPC
    documents.  The problem could not be reproduced when using this
    method.  Rather, the problematic situation was due to
    configuration for LDAP done under IBM Cognos Configuration.
    That is not a documented procedure for TPC consumption and the
    results were unexpected.
    
    Refer to the Tivoli Storage Productivity Center Knowledge Center
    for details regarding using LDAP.
    

APAR Information

  • APAR number

    IT06814

  • Reported component name

    TPC ADVANCED

  • Reported component ID

    5608TPCA0

  • Reported release

    524

  • Status

    CLOSED USE

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-01-28

  • Closed date

    2015-03-31

  • Last modified date

    2015-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS5R93","label":"IBM Spectrum Control"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"524","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
22 February 2022