IT06804: FMM1554W THE AGENT 'ACSGEN V...' TERMINATED WITH EXIT CODE 139. SUMMARY.LOG MESSAGE FOR SNAPSHOT FAILURE OF POWERED OFF ESX HOST

Download Information: Version 4.1.3 IBM Spectrum Protectâ„¢ Snapshot

APAR status

• Closed as fixed if next.

Error description

• FlashCopy Manager inquires the LUNs of all datastores in the
  vCenter via VMware API.
  When the API call retrievePropertiesByTraversal is used for a
  disconnected ESX host, the function cannot return the
  LUN Information for the disks attached to this host.
  FlashCopy Manager may react by termination with a
  segmentation fault to this situation.
  
  Customer/L2 diagnostics
  -----------------------
  The acsgen trace
  (file name: acsgen...DEVICE_CLASS...timestamp.trace)
  may show near the End Of File:
  
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:3219
       { ENTRY ...
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:3219
      searchHostForRequiredLuns
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:3220
      mUsePage83ForLUNSerialLookup=0
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:3246
      Got start host: host-181
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:1623
       { ENTRY ...
  13:38:41.680  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:1623
      retrievePropertiesByTraversal
  13:38:41.688  400 (7eff5744b700) esd-vsphereapiaccessor.cpp:1623
       ... EXIT }
  <=== The trace ends here.
  This is the location where we get the segmentation fault.
  
  The summary.log will report this event as:
  FMM1554W The agent 'acsgen V. 4.1.1.0' terminated
           with exit code 139.
  
  Product versions affected: FlashCopy Manager for VMware 4.1
             Initial impact: Medium
        Additional keywords: segmentation violation
                             sigsegv fcm tsm
  

Local fix

• Remove the disconnected ESX-hosts from the vCenter,
  check with the MOB browser that the host is gone,
  then restart the FlashCopy Manager backup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of IBM Tivoli Storage FlashCopy Manager for VMware     *
  * that had disconnected ESX hosts in the Vcenter.              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R31L PSN

     UP

• R32L PSN

     UP

• R41L PSY

     UP