Direct links to fixes
7.1.1.100-TIV-TSMSRV-WIN
7.1.1.100-TIV-TSMSRV-SolarisSPARC
7.1.1.100-TIV-TSMSRV-Linuxppc64
7.1.1.100-TIV-TSMSRV-HP-UX
7.1.1.100-TIV-TSMSRV-Linuxppc64
7.1.1.100-TIV-TSMSRV-Linuxs390x
7.1.1.100-TIV-TSMSRV-Linuxx86_64
7.1.1.100-TIV-TSMSRV-AIX
6.3.6.000-TIV-TSMALL-Linuxx86_64
6.3.6.000-TIV-TSMALL-Linuxs390x
6.3.6.000-TIV-TSMALL-AIX
6.3.6.000-TIV-TSMALL-Linuxppc64
6.3.6.000-TIV-TSMALL-HP-UX
6.3.6.000-TIV-TSMSTA-WindowsI32
6.3.6.000-TIV-TSMALL-WindowsX64
6.3.6.000-TIV-TSMALL-SolarisSPARC
6.3.6.000-TIV-TSMAC-AIX
6.3.6.000-TIV-TSMAC-Linuxs390x
6.3.6.000-TIV-TSMAC-Linuxx86
6.3.6.000-TIV-TSMAC-SolarisSPARC
6.3.6.000-TIV-TSMAC-WindowsI32
6.3.6.000-TIV-TSMAC-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsX64
6.3.6.000-TIV-TSMRPT-WindowsI32
6.3.6.000-TIV-TSMRPT-Linuxx86_64
6.3.6.000-TIV-TSMRPT-Linuxx86
6.3.6.000-TIV-TSMRPT-AGENT-Windows
6.3.6.000-TIV-TSMRPT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-AIX
6.3.6.000-TIV-TSMRPT-AGENT-Linux
IBM Tivoli Storage Manager (TSM) server V7.1.1.x interim fix downloads
IBM Tivoli Storage Manager V6.3 Fix Pack 6 (6.3.6.000) Server Downloads
APAR status
Closed as program error.
Error description
Tivoli Storage Manager server can crash when this server tries to preempt an already reserved tape drive on the Windows platform. Customer/L2 diagnostics: If the problem occurs, an error entry is created in the Windows application event log followed by an informational message: Windows application event viewer error message: **************************** Faulting application name: dsmsvc.exe, version: 7.1.1.14240, time stamp: 0x53ffc0f6 Faulting module name: adsmdll.dll, version: 7.1.1.14300, time stamp: 0x5453c925 Exception code: 0xc0000409 Fault offset: 0x0000000000a37c81 Faulting process id: 0x9a8 Faulting application start time: 0x01cff905b979f055 Faulting application path: D:\TSM\Server\dsmsvc.exe Faulting module path: D:\TSM\Server\adsmdll.dll Report Id: 56bf1e96-64f9-11e4-befc-e41f13bbd908 **************************** Windows application event viewer informational message: **************************** Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0 Problem signature: P1: dsmsvc.exe P2: 7.1.1.14240 P3: 53ffc0f6 P4: adsmdll.dll P5: 7.1.1.14300 P6: 5453c925 P7: 0000000000a37c81 P8: c0000409 P9: 0000000000000000 P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dsmsvc .exe_503d9c571ea32ee7b2b4e57b4a5085a08fecd5bd_29a886f3 Analysis symbol: Rechecking for solution: 0 Report Id: 56bf1e96-64f9-11e4-befc-e41f13bbd908 Report Status: 4 **************************** Analyzing the minidump file stored under the path described in the Windows event viewer using Windows debugger will show the following lines: **************************** Stack buffer overflow - code c0000409 adsmdll+0xa37c81: 000007fe`f04d7c81 4881c4e8130000 add rsp,13E8h **************************** In a Tivoli Storage Manager tracefile gathered with the traceflags session pvr mms addmsg it is shown: 15:31:49.050 [55][pspvr.c][4671][PvrCheckTapeReserve]:Drive name \\.\Tape13 tsmPdd 0 15:31:49.050 [55][pspvr.c][3335][PvrPsOpenDevice]:Opening device \\.\Tape13 with nonDelay = 1, accessMode = 0 15:31:49.050 [55][pspvr.c][3345][PvrPsOpenDevice]:Open with passthru? 0 15:31:49.058 [55][pspvr.c][3532][PvrPsOpenDevice]:Device \\.\Tape13 is opened with handle 0000000000011760 15:31:49.058 [55][pvrutil.c][746][PvrOpenDevice]:Attempted to open device \\.\Tape13, 1 time(s), rc = 0. 15:31:49.062 [55][pspvr.c][4066][PvrPsTapeIoctl]:function 2967568 failed 15:31:49.062 [55][pspvr.c][4708][PvrCheckTapeReserve]:reserve failed with rc = 2813 lastError = 170 15:31:49.062 [55][pspvr.c][3657][PvrPsCloseDevice]:Device with handle 0000000000011760 is closed 15:31:49.062 [55][pspvr.c][3669][PvrPsCloseDevice]:Removing device \\.\Tape13 with handle 71520 from devList 15:31:49.068 [55][pspvr.c][5281][OpenPseudoDev]:We will open IBM psuedo device for tape 15:31:49.068 [55][pspvr.c][5334][OpenPseudoDev]:device //./pseudotape is opened with handle 0000000000011760 15:31:49.068 [55][psntpop.c][3072][NtpOpQueryPrKey]:Querying reservation key from drive \\.\Tape13 with serial number 000007859905 15:31:49.070 [55][psntpop.c][3101][NtpOpQueryPrKey]:Final rc = 0, compcode = 0, key = À?*
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Tivoli Storage Manager server users. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in levels 6.3.6, 7.1.1.100, and 7.1.3. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
This problem was fixed. Affected platforms: Windows.
Temporary fix
Comments
APAR Information
APAR number
IT05417
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
71W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2014-11-11
Closed date
2014-12-17
Last modified date
2015-07-09
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM SERVER
Fixed component ID
5698ISMSV
Applicable component levels
Document Information
Modified date:
23 August 2023