IBM Support

IT04867: ERROR WHEN INSTALLING WMQ FIXPACK 8.0.0.1 ON WINDOWS 2012 R2 : WINDOWS DLL FAILED TO LOAD

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When attempting to install WMQ FixPack 8.0.0.1 on a Windows
    2012 system, the following error is generated:
    .
    Flexeraawm$aaa: Windows DLL failed to load
     at Flexeraawm.af(Unknown Source)
     at Flexeraawm.aa(Unknown Source)
     at com.zerog.ia.installer.LifeCycleManager.init
     (Unknown Source)
     at com.zerog.ia.installer.LifeCycleManager.executeApplication
     (UnknownSource)
     at com.zerog.ia.installer.Main.main(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0
     (Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke
     (NativeMethodAccessorImpl.java:94)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke
     (DelegatingMethodAccessorImpl.java:55)
     at java.lang.reflect.Method.invoke(Method.java:619)
     at com.zerog.lax.LAX.launch(Unknown Source)
     at com.zerog.lax.LAX.main(Unknown Source)
    
     The same issue is seen with SupportPac MS0T: IBM WebSphere MQ
    Explorer, and when installing either package on Windows 8.1
    

Local fix

  • Run the FixPack loader program (WS-MQ-8.0.0-FP0001.exe) in
    compatibility mode (compatible with Windows 7 or 8) as
    follows:
    1. Display the directory to which the package has been
     unpacked in Windows Explorer,
    2. Right click on the WS-MQ-8.0.0-FP0001 icon and select
     properties and then the Compatibility tab
    3. Select "Run this program in compatibility mode for"
     and "Windows 8" in the drop down box.
    
    Similarly, set compatibility mode on Setup.exe when installing
    SupportPac MS0T.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    Users installing WebSphere MQ V8.0 Fix Pack 8.0.0.1 or
    SupportPac MS0T at 8.0.0.1 level, on Windows Server 2012 R2 or
    Windows 8.1 systems
    
    
    Platforms affected:
    Windows
    
    ****************************************************************
    PROBLEM DESCRIPTION:
    The install fails due to an incompatibility between the
    installer code and Windows Server 2012 R2 or Windows 8.1
    

Problem conclusion

  • The installer has been changed to resolve the incompatibility.
    This will only be made available in the targeted fix pack. For
    8.0.0.1 the documented workaround should be used.
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
    Version    Maintenance Level
    v8.0       8.0.0.2
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT04867

  • Reported component name

    WMQ BASE MULTIP

  • Reported component ID

    5724H7251

  • Reported release

    800

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2014-10-10

  • Closed date

    2015-01-27

  • Last modified date

    2015-01-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ BASE MULTIP

  • Fixed component ID

    5724H7251

Applicable component levels

  • R800 PSY

       UP



Document information

More support for: IBM MQ

Software version: 8.0.0.0

Reference #: IT04867

Modified date: 27 January 2015