IT03558: MAILBOX HISTORY RETENTION NEEDS CLARIFICATION

Download Information: Version 7.1.2 Tivoli Storage Manager for Mail
Download Information: Version 4.1.2 Tivoli Storage FlashCopy Manager

APAR status

• Closed as documentation error.

Error description

• The Data Protection for Microsoft Exchange Server documentation
  needs clarification on how mailbox history information is
  retained on the Tivoli Storage Manager server. The current
  design for storing mailbox history information is to retain
  objects in the history indefinitely.
  
  This means that under no circumstances will the objects within
  the history be marked inactive and eligible for expiration.  For
  example if the mailbox user is removed from Active Directory,
  and all the backups which may have contained that mailbox have
  been expired, the history retains this information. This will
  allow those mailboxes to still be seen within the restore search
  views even though the associated backups may have all expired.
  
  Additionally, the mailbox restore list (which is populated
  from the mailbox history) is not intended to be a list of
  mailboxes that can be restored. It is made available for ease of
  use.
  
  Versions Affected: Tivoli Storage Manager for Mail: Data
  Protection for Microsoft Exchange Server 6.1, 6.3, 6.4, and 7.1
  
  Initial Impact: Low
  
  Additional Keywords: tdpexcc mbhist mbr
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of:                                    *
  *                 - Tivoli Storage Manager for Mail:           *
  *                   Data Protection for Microsoft Exchange     *
  *                   Server 6.1, 6.3, 6.4, 7.1                  *
  *                 - Tivoli Storage FlashCopy Manager:          *
  *                   FlashCopy Manager for Microsoft Exchange   *
  *                   Server 2.2, 3.1, 3.2, and 4.1              *
  ****************************************************************
  * PROBLEM DESCRIPTION: see ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: The Documentation Updates tech doc provides  *
  *                 updates to the currently published versions  *
  *                 of the product. The following tech docs      *
  *                 will be updated to include the missing       *
  *                 information associated with this APAR:       *
  *                                                              *
  *                 Data Protection for Microsoft Exchange       *
  *                 Server:                                      *
  *                 6.1 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27018874                  *
  *                 6.3 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27022405                  *
  *                 6.4 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27035974                  *
  *                 7.1 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27039332                  *
  *                                                              *
  *                 Tivoli Storage FlashCopy Manager:            *
  *                 2.2 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27018761                  *
  *                 3.1 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27022407                  *
  *                 3.2 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27035972                  *
  *                 4.1 -> http://www.ibm.com/support/           *
  *                 docview.wss?uid=swg27039330                  *
  ****************************************************************
  *
  

Problem conclusion

• The following information is an addition to the content
  published for IBM Tivoli Storage Manager for Mail Version
  6.1/6.3/6.4/7.1, Data Protection for Microsoft Exchange Server,
  Installation and User's Guide
  
  (IT03558) Mailbox history retention
  
      Even if a mailbox user is deleted from Active Directory
      and backups that contained that mailbox are expired,
      Data Protection for Microsoft Exchange Server retains the
      mailbox history information indefinitely on the Tivoli
      Storage Manager server. Therefore, the mailbox history
      information for deleted mailboxes can still be seen
      within the restore search views even though the
      associated backups might be expired.  The mailbox
      restore list, which is populated from the mailbox
      history, is not intended to be an all-inclusive list
      of mailboxes that can be restored. It is made available
      for ease of use.
  
      Updates to the Tivoli Storage Manager for Mail: Data
      Protection for Microsoft Exchange Server, Installation
      and User's Guide will be incorporated in the next
      revision of the publication.
  
  ==========
  
  The following information is an addition to the content
  published for IBM Tivoli Storage FlashCopy Manager for
  Windows Version 2.2/3.1/3.2/4.1, Installation and
  User's Guide
  
  (IT03558) Mailbox history retention
  
    Even if a mailbox user is deleted from Active Directory
    and backups that contained that mailbox are expired,
    Tivoli Storage FlashCopy Manager for Windows retains the
    mailbox history information indefinitely on the Tivoli
    Storage Manager server. Therefore, the mailbox history
    information for deleted mailboxes can still be seen
    within the restore search views even though the
    associated backups might be expired.  The mailbox
    restore list, which is populated from the mailbox
    history, is not intended to be an all-inclusive list
    of mailboxes that can be restored. It is made available
    for ease of use.
  
    Updates to the Tivoli Storage FlashCopy Manager for
    Windows, Installation and User's Guide will be
    incorporated in the next revision of the publication.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels