IT02332: TPC IS NOT ACCEPTING SMTP SERVER FOR ALERT NOTIFICATIONS.

Tivoli Storage Productivity Center 5.1.1.6
Tivoli Storage Productivity Center Refresh Pack 4
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• In environments with ping disabled TPC is not accepting SMTP
  server for Alert notifications.
  Every attempt fails with error message:  NAA0200E: Error
  obtaining network address of specified server.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.1.x or 5.2.x users trying to set Alert Notifications   *
  * through email/SNMP/OMNIbus in environments with disabled     *
  * ping requests                                                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Many customers have ping disabled in their environments and  *
  * setting Alert Notifications through email/SNMP/OMNIbus will  *
  * display:                                                     *
  * NAA0200E Error obtaining network address of specified server *
  * server name                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The problem was solved by replacing the ping requests that only
  validate if a host is up by creating a socket connection and by
  verifying if a listening port is active.  The fix for this APAR
  is targeted for the following maintenance packages:
  
  | fix pack | 5.1.1-TIV-TPC-FP0006
  | refresh pack | 5.2-TIV-TPC-RP0004
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• ALERT
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

     UP

• R511 PSY

     UP

• R520 PSY

     UP

• R521 PSY

     UP