IT01918: TPC 5.1 INDICATES THE INSTALLATION IS SUCCESSFUL BUT THE WEB-BASED GUI IS NOT DEPLOYED.

Tivoli Storage Productivity Center 5.1.1.6
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• In the msgTPCInstall.log we see the following message:
  2014-03-27 12:46:37.985+0100 BPCIN0019I The system is installing
  the Web-based GUI component.
  2014-03-27 12:55:41.770+0100 BPCIN0020I The system completed the
  installation of the Web-based GUI component.
  
  IBM Tivoli Storage Productivity Center seems to be correctly
  installed but the Web-based GUI component is not deployed.
  The problem is visible when the TPC User is logging into the TPC
  web-based GUI (error SRVE0255E) or into the stand-alone GUI
  (error HWNAU0019E).
  
  The TPC code will be enhanced to better handle the TPC-GUI.war
  deployment.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Those installing TPC 5.1.x on AIX or Linux when /tmp has     *
  * fewer than 400 MB free at the timeof TPC web GUI application *
  * deployment.                                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * You cannot log in to TPC stand-alone GUI and TPC Web-based   *
  * GUI after a fresh successful installation.  There was no     *
  * error during installation.                                   *
  *                                                              *
  * When logging in TPC Web-based GUI, we see:                   *
  * https://<FQDN_or_IP_address>:9569/srm/Login.jsp              *
  *                                                              *
  * SRVE0255E: A WebGroup/Virtual Host to handle /srm/Login.jsp  *
  * has not been defined.                                        *
  *                                                              *
  * SRVE0255E: A WebGroup/Virtual Host to handle                 *
  * <FQDN_or_IP_address>:9569 has not been defined.              *
  *                                                              *
  *                                                              *
  * When log in stand-alone GUI, he got error:                   *
  * Error --                                                     *
  *                                                              *
  * Server <FQDN_or_IP_address> Status 12                        *
  *                                                              *
  * HWNAU0019E An unknown error occured while authenticating     *
  * with TIP server                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  packages:
  
  | fix pack | 5.1.1-TIV-TPC-FP0006 - TBD - 2H14
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R511 PSY

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