IO17691: IN SOME CONFIGURATIONS, DOCUMENT MANAGER INTEGRATION WITH MS OUTLOOK CAN CAUSE OUTLOOK TO CRASH.

APAR status

• Closed as program error.

Error description

• In some configurations, Document Manager integration with MS
  Outlook can cause Outlook to crash.
  
  In Document Manager, if MS Outlook configuration's "Save Option
  - Save Mode" is set to "Both items as a compound document",
  then, if a user adds an email that contains an attachment (or
  embedded image) into Document Manager, after clicking on the
  Document  Added confirmation dialog for the last attachment, MS
  Outlook, in certain circumstances, reports that it has stopped
  working and presents a "Restart the program" dialog box.
  
  Note:  In Document Manager, if MS Outlook configuration's save
  mode is set to "Item Only" or "Both as individual items", MS
  Outlook does not crash.
  

Local fix

• In Document Manager, if MS Outlook configuration's save mode is
  set to "Item Only" or "Both as individual items", MS Outlook
  does not crash.
  

Problem summary

• Outlook crashed, when users added an email that contains an
  attachment (or embedded image) from Outlook, which is integrated
  with IBM Document Manager desktop to perform Property Exchange
  in Windows 7.
  

Problem conclusion

• The fix is available in IBM Document Manager v8.5 Fix Pack 3.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  DOCUMENT MGR

• Fixed component ID

  5724H9000

Applicable component levels

• R850 PSY

     UP