IO17691: IN SOME CONFIGURATIONS, DOCUMENT MANAGER INTEGRATION WITH MS OUTLOOK CAN CAUSE OUTLOOK TO CRASH.

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In some configurations, Document Manager integration with MS
    Outlook can cause Outlook to crash.
    
    In Document Manager, if MS Outlook configuration's "Save Option
    - Save Mode" is set to "Both items as a compound document",
    then, if a user adds an email that contains an attachment (or
    embedded image) into Document Manager, after clicking on the
    Document  Added confirmation dialog for the last attachment, MS
    Outlook, in certain circumstances, reports that it has stopped
    working and presents a "Restart the program" dialog box.
    
    Note:  In Document Manager, if MS Outlook configuration's save
    mode is set to "Item Only" or "Both as individual items", MS
    Outlook does not crash.
    

Local fix

  • In Document Manager, if MS Outlook configuration's save mode is
    set to "Item Only" or "Both as individual items", MS Outlook
    does not crash.
    

Problem summary

  • Outlook crashed, when users added an email that contains an
    attachment (or embedded image) from Outlook, which is integrated
    with IBM Document Manager desktop to perform Property Exchange
    in Windows 7.
    

Problem conclusion

  • The fix is available in IBM Document Manager v8.5 Fix Pack 3.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IO17691

  • Reported component name

    DOCUMENT MGR

  • Reported component ID

    5724H9000

  • Reported release

    850

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-12-05

  • Closed date

    2013-06-08

  • Last modified date

    2013-06-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DOCUMENT MGR

  • Fixed component ID

    5724H9000

Applicable component levels

  • R850 PSY

       UP



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Document information


More support for:

Document Manager
Desktop

Software version:

850

Reference #:

IO17691

Modified date:

2013-06-08

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