IJ28532: THE ATTACHMENT DISAPPEARS IN SERVICES SUB-TAB WHEN ASSOCIATING A TASK

APAR status

• Closed as program error.

Error description

• An attachment added in the Services sub-tab of the Plans tab
  for a work order is no longer visible after a task is added to
  the respective service.
  STEPS TO REPRODUCE:
  1.	Open the
  Application Designer, search and open the application
  WOTRCK
  2.	Click on tab Plans, then on sub-tab Services
  3.	Click
  on <Control Palette> and add the control Attachments in the
  details, above the Task control
  4.	Save the application
  definition
  5.	Right click the attachments control just added
  and open the properties window.
  6.	Take a note of the control
  ID
  7.	Export the application definition and save the .XML file
  exported
  8.	Modify the .XML file for the control added, by
  adding the following: event="drviewattachments"
  label="Attachments" menutype="drattachments"
  9.	Import the
  application definition from the modified .XML file
  10.	Open the
  Database Configuration application, search and open the object
  WPSERVICE
  11.	Click on tab Relationships
  12.	Click on <New Row>
  and fill in the following:
  a.	Relationship: DOCLINKS
  b.	Child
  Object: DOCLINKS
  c.	Where Clause: ownertable='WPSERVICE' and
  ownerid=:WPITEMID
  13.	Save the object
  14.	Open the Work Order
  Tracking application
  15.	Open a work order with status
  WAPPR
  16.	Click on tab Plans and then on sub-tab
  Services
  17.	Click on <New Row> and fill in the
  following
  a.	Service: Test
  b.	Click to add an attachment
  <Attachments>Add New Attachments>New File>
  c.	Click on <Browse>
  to specify a file, e.g. Test.txt
  d.	Click <OK>
  18.	Click on
  <Attachments>View Attachments> and notice that the file
  attached previously is displayed
  19.	In the Tasks area add a
  new task with the <New Row> button. If the work order has
  already tasks this step can be skipped
  20.	In the services
  sub-tab add a task for the service added at the step
  17
  21.	Save the work order
  22.	Click on <Attachments>View
  Attachments> and notice that the file attached previously is no
  longer displayed
  23.	By running a select statement in the
  database it has been noticed that when a task is assigned to a
  service line the WPITEMID field value changes, and this may be
  reason why the attachment is no longer displayed because the
  relationship with DOClINKS is based on this field.
  RESULT:
  The
  attachment is no longer visible.
  EXPECTED RESULT:
  The
  attachment should remain visible.
  REPORTED IN VERSION:
  Tivoli's
  Process Automation engine 7.6.0.9
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * MAXIMO                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * THE ATTACHMENT DISAPPEARS IN SERVICES SUB-TAB WHEN           *
  * ASSOCIATING A TASK                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  package: release\fix pack for Release 7.6.1.3 Product
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  MAXIMO ASST MGM

• Fixed component ID

  5724R46AM

Applicable component levels