IC98945: CONFLICTING ARCHITECTURE INFORMATION BETWEEN MSINFO AND OUTPUT OF TPC SERVICE TOOL

Refresh Pack 5.2.2 (June 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.3 (August 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• There is contradictory information regarding the architecture of
  Windows platforms reported
  by the TPC service tool. While msinfo reports 64bit
  architecture, the TPC service tool reports
  32bit.
  Output of msinfo:
  """"""""""""""""""""
  System Type x64-based PC
  """"""""""""""""""""
  Output of service tool (TPCServiceInfo.html):
  """"""""""""""""""""""
  OS Arch is:  ->x86<-
  """"""""""""""""""""""
  

Local fix

• msinfo is accurate.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.0 users referencing the collected service data.      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * None                                                         *
  ****************************************************************
  

Problem conclusion

• The reported hardware information was not incorrect.  Rather, it
  was not clearly stated with a heading that the information
  referenced was for the JRE software and not the system hardware.
  This has been clarified in the report.  The fix for this APAR is
  targeted for the following maintenance package:
  
  | refresh pack | 5.2-TIV-TPC-RP0001 - target March 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SERVICE
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R520 PSY

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