IC98398: ACN5241E RECEIVED WHEN QUERYING PASSIVE CCR INSTANCES WITH DATA PROTECTION FOR EXCHANGE 6.4.1.1

APAR status

• Closed as program error.

Error description

• Interim fix Tivoli Storage Manager for Mail: Data Protection
  for Microsoft Exchange Server 6.4.1.1 includes the formal fix
  for APAR IC89574.
  
  The fix for IC89574 introduces a new problem for Microsoft
  Exchange
  Server 2007 Cluster Continuous Replication (CCR) configurations.
  
  After upgrade of Data Protection for Microsoft Exchange Server
  to 6.4.1.1 it is not possible to query databases on passive node
  any more.
  
  The mailbox databases are not visible in the GUI any more and
  the tdpexcc query exchange command fails with:
  
  ACN5241E The Microsoft Exchange Information Store is currently
  not running.
  
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager for Mail Version 6.4.1.1: Data Protection
  for Microsoft Exchange Server
  
  Initial Impact:
  High
  
  
  Additional Keywords:
  TSM Cluster active passive
  
  
  | MDVREGR 6.4.1.1-TIV-TSMEXC |
  | MDVREGR 6.4.1.2-TIV-TSMEXC |
  

Local fix

• If you are using a Microsoft Exchange
  Server 2007 Cluster Continuous Replication (CCR) configuration,
  do not apply 6.4.1.1 or later interim fix levels until a fix for
  this
  APAR is included.
  
  If you are affected by this APAR, and have already applied one
  of these interim fix levels, you should remove the fix and
  downgrade to the 6.4.1.0 level.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of:                                    *
  *                 Data Protection for Microsoft Exchange       *
  *                 Server version 6.4.1.1 and 6.4.1.2           *
  *                 FlashCopy Manager for Microsoft Exchange     *
  *                 Server 3.2.1 who have installed Data         *
  *                 Protection for Microsoft Exchange Server     *
  *                 6.4.1.1.1 or 6.4.1.2 into their              *
  *                 environments.                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 fix is currently projected to be available   *
  *                 in Data Protection for Microsoft Exchange    *
  *                 6.4.1.3.                                     *
  *                 Note: This is subject to change at the       *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• Data Protection for Microsoft Exchange has been updated to
  correctly handle CCR instances when the fix for IC89574 has
  also been applied.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R64W PSY

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