IC98140: JAZZSM AND TCR INSTALLATION FOR TPC MAY FAIL IF DB2 WAS UPGRADED AFTER TPC 5.2.

Refresh Pack 5.2.2 (June 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.3 (August 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• The Jazz Service Management and Tivoli Common Reporting
  installation for TPC may fail in a specific installation or
  upgrade scenario.
  
  The following messages are seen in the traceTPCInstall.log:
  2013-11-21 16:00:58.439+0100 INFO   stderr= CTGTRI164E
  Processing has failed. See the following error message for
  details:
  2013-11-21 16:00:58.464+0100 INFO   QE-DEF-0285 The logon
  failed.
  2013-11-21 16:00:58.466+0100 ERROR
  com.ibm.tpc.install.frontend.ia.actions.StatusUpdater
  targetFinished
  org.apache.tools.ant.BuildException BPCIN0069E Errors occurred
  during the configuration of Tivoli Common Reporting for Tivoli
  Storage Productivity Center. Review the log files for more
  information.
  
  In the same log file, we can see:
  2013-11-18 23:39:32.503+0100 INFO Executing 'ln' with arguments:
  '-s'
  '/opt/ibm/db2/V9.7/lib32/libdb2.so'
  '/opt/IBM/JazzSM/reporting/cognos/bin/
  
  TPC upgrade error at the TCR component is generated by the wrong
  value of the varDBPath variable from the Install configuration
  files.
  It's occurred because DB2 was upgraded from version 9.7 to 10.1
  after the TPC 5.2.0 upgrade/installation.
  The value of the varDBPath variable was not synchronized with
  the new path of the DB2 Installation.
  
  This scenario only applies for UNIX platform.
  
  steps to reproduce the issue:
  =============================
  - DB2 9.7 is installed
  - TPC 5.2 is installed or was upgraded
  - DB2 is upgraded in version 10.1
  - Install JazzSM/TCR
  
  Initial Impact: Med
  

Local fix

• Update the varDBPath variable in the installVariable.properties
  file.
  or
  Remove or rename the DB2 9.7 directory (default is
  /opt/ibm/db2/V9.7) and reboot the machine.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * TPC 5.2.0 users                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.  Follow LOCAL FIX      *
  * instructions until the fix is available.                     *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | refresh pack | 5.2-TIV-TPC-RP0001 - target March 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• INSTALL
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R520 PSY

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