IC97770: HSM FOR WINDOWS RECALL SERVICE DOES NOT WORK FOR SOME STUB FILES

APAR status

• Closed as program error.

Error description

• The Tivoli Storage Manager HSM for Windows recall service,
  hsmservice.exe, does not recall some stub files, because the
  message buffer used for recall service communication is too
  small. The size of the buffer depends on the communication data,
  that is sent and received.
  
  Customer/L2 diagnostics (if applicable):
  Check if the HSM service trace file, hsmservice.log, contains
  the following message:
  
  HSMSERVICE (0660:0560) ICRecallDriver::mf_implReplyRecall
  13-11-04 09:10:25.772
   E: Required buffer size 1819 exceeds reply buffer size 1768
      Handle='recall context no=0x00000453
  (creation-time=2013-11-04 12:39:08)'
      Cancelling request ...
  
  Additional Keywords:
  TSM HSM FOR WINDOWS RECALL
  
  Affected Products:
  Tivoli Storage Manager HSM for Windows client versions
  7.1.0.0, 6.4.0.0-6.4.1.0, 6.3.0.0-6.3.1.1, 6.1.0.0-6.1.5.1
  

Local fix

• (a) Fix per stub file: Retrieve concerned stub files using
   dsmclc.exe or dsmgui.exe.
  
  (b) The problem can be fixed for many stub files by configuring
  a short path for temporary files in dsmgui at Tools ->
  Preferences -> Path configuration -> Temporary files directory,
  like e.g. c:\hsm\.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager HSM for Windows       *
  * Client Versions                                              *
  * 7.1.0.0, 6.4.0.0-6.4.1.0, 6.3.0.0-6.3.1.1, 6.1.0.0-6.1.5.1   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * For detailed description see ERROR DESCRIPTION               *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in fixes later than 6.3.1.1 and later than   *
  *                 6.4.1 and later than 7.1.0.0                 *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed
  

Temporary fix

• see local fix
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R61W PSY

     UP

• R63W PSY

     UP

• R64W PSY

     UP

• R71W PSY

     UP