IC97375: ZONING OPERATIONS FAIL TO COMPLETE DUE TO TIMEOUTS IN ETPC/ STORAGE CONTROL

Refresh Pack 5.2.2 (June 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.3 (August 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• Zoning operations issued against Brocade Network Advisor (BNA)
  through Storage Control experience timeouts resulting in failed
  zoning tasks.  The timeout happens when TPC/eTPC takes longer to
  complete than the Storage Control zoning timeout allows.
  Storage Control uses TPC via API so the TPC side of this is
  fairly
  Evidence of this problem from a TPC perspective is shown when a
  "rollbackTransaction" is logged in the zoning job logs:
  2013-09-19 10:32:07.584+08:00 INFO Entry
  com.ibm.tpc.fabric.FabricManagerService rollbackTransaction
  WebContainer : 0
  2013-09-19 10:20:51.116+08:00 INFO Entry
  com.ibm.tpc.fabric.FabricManagerService commitTransaction
  WebContainer : 2
  2013-09-19 10:32:07.595+08:00 ERROR
  com.ibm.tpc.control.interfaces.JobInProgressException
   at
  com.ibm.tpc.control.ControlEngine.checkToken(ControlEngine.java:
  1585)
   at
  com.ibm.tpc.control.ControlEngine.startJob(ControlEngine.java:20
  8)
   at
  com.ibm.tpc.control.ControlRouter.invoke(ControlRouter.java:180)
   at $Proxy9.rollbackTransaction(Unknown Source)
   at
  com.ibm.tpc.fabric.FabricManagerService.rollbackTransaction(Fabr
  icManagerService.java:5508)
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at
  sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessor
  Impl.java:79)
   at
  sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethod
  AccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:618)
   at org.apache.soap.server.RPCRouter.invoke(RPCRouter.java:146)
   at
  org.apache.soap.providers.RPCJavaProvider.invoke(RPCJavaProvider
  .java:129)
  At this point, no commands were sent to BNA during the commit,
  so no zoning actions are taken resulting in the timeout failure
  in Storage Control.
  RECREATE STEPS:
  Perform zoning operations against Brocade fabrics via Storage
  Control, observe timeout
  ________________________________________________________________
  DB2 Version used for Server:    N/A
  The defect is against component:   5608TPCD1 TPC Device Manager
  Server/Manager build/release (TPC):   4.2.2.143
  Agent build/release (TPC):    N/A
  Server/Manager (OS):     N/A
  Agent (OS):       N/A
  ________________________________________________________________
  Problem as described by customer:   Brocade zoning failure/eTPC
  with Director
  Initial customer impact (low/med/high): High
  

Local fix

• Contact support for fix
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Systems Director users deploying VMs using TPC 5.2.0,    *
  * 5.1.1.x or earlier.                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * VM deployment may fail due to a zoning rollback error.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to fixing maintenance when available.  In the        *
  * meantime, you can increase the timeout value within IBM      *
  * Systems Director.                                            *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following maintenance
  package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0005 - target July 2014
  | refresh pack | 5.2-TIV-TPC-RP0001 - target March 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future refresh packs or fix packs do not
  represent a formal commitment by IBM. The dates are subject to
  change without notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

  IC96588

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• FABRIC
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

     UP

• R511 PSY

     UP

• R520 PSY

     UP