A fix is available
APAR status
Closed as program error.
Error description
Problem: The installation of the Virtual Environments Recovery Agent on Windows 2012 fails with pop-up error: Error 1722. There is a problem with the Windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action FX_FBVV_INSTALL, location c:\program files (x86)\...\ FBVV.inf" Running the recovery agent does work until the mount or restore button is pressed. This results in a pop-up message FBSM5020W error asking to register the Virtual Volume Driver. Pressing the YES button results in a pop-up error FBSM9009E. Pressing the RETRY button will continue to fail with the FBSM9009E. The CANCEL button needs to be used. Additional diagnostics: The installfbvv.sf files shows: Tue Oct 08 09:43:01 2013:617] Failed to format error message. Original error code: 0xe0000247, User message: Failed install driver while calling UpdateDriverForPlugAndPlayDevices(). [Tue Oct 08 09:43:01 2013:617] Error code: 0x0, Error message: The operation completed successfully. User message: Failed to install driver for this device. Initial impact: Medium Platforms affected: Windows 2012 Version affected: 6.4.1
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: TSM for Virtual Environments version 6.4 * * running on all Microsoft Windows platforms * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.4.2. Note that this is * * subject to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
TSM for Virtual Environments 6.4 driver's certificate expired 2013/8/18. The issue will be fixed by using new IBM certificate.
Temporary fix
A fix for this problem is currently targeted for interim fix package 6.4.1.1. Until the interim fix is actually available this information is subject to change at the discretion of IBM.
Comments
APAR Information
APAR number
IC96841
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
64W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-10-11
Closed date
2013-12-17
Last modified date
2013-12-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
R64W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.4","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
06 January 2022