IBM Support

IC96841: ERROR 1722 DURING INSTALL OF TIVOLI STORAGE MANAGER FOR VIRTUAL ENVIRONMENTS RECOVERY AGENT ON WINDOWS 2012

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Problem: The installation of the Virtual Environments Recovery
    Agent on Windows 2012 fails with pop-up error:
    
    Error 1722. There is a problem with the Windows installer
    package. A program run as part of the setup did not finish
    as expected. Contact your support personnel or package vendor.
    Action FX_FBVV_INSTALL, location c:\program files (x86)\...\
    FBVV.inf"
    Running the recovery agent does work until the mount or
    restore button is pressed. This results in a pop-up message
    FBSM5020W error asking to register the Virtual Volume
    Driver. Pressing the YES button results in a pop-up error
    FBSM9009E. Pressing the RETRY button will continue to
    fail with the FBSM9009E. The CANCEL button needs to be used.
    Additional diagnostics:
    The installfbvv.sf files shows:
    Tue Oct 08 09:43:01 2013:617] Failed to format error message.
    Original error code: 0xe0000247, User message: Failed install
    driver while calling UpdateDriverForPlugAndPlayDevices().
    [Tue Oct 08 09:43:01 2013:617] Error code: 0x0, Error message:
    The operation completed successfully.
    User message: Failed to install driver for this device.
    Initial impact: Medium
    Platforms affected: Windows 2012
    Version affected: 6.4.1
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: TSM for Virtual Environments version 6.4     *
    *                 running on all Microsoft Windows platforms   *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.4.2. Note that this is           *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • TSM for Virtual Environments 6.4 driver's certificate expired
    2013/8/18. The issue will be fixed by using new IBM certificate.
    

Temporary fix

  • A fix for this problem is currently targeted for interim fix
    package 6.4.1.1. Until the interim fix is actually available
    this information is subject to change at the discretion of IBM.
    

Comments

APAR Information

  • APAR number

    IC96841

  • Reported component name

    TSM FOR VE DP V

  • Reported component ID

    5725TVEVM

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-11

  • Closed date

    2013-12-17

  • Last modified date

    2013-12-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM FOR VE DP V

  • Fixed component ID

    5725TVEVM

Applicable component levels

  • R64W PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.4","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
06 January 2022