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IC96501: FCM FOR EXCHANGE MAILBOX RESTORE ON EXCHANGE 2013 IN A SUBDOMAIN FAILS WITH "ERROR ENUMERATING ITEMS IN MAILBOX"

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APAR status

  • Closed as program error.

Error description

  • When restoring mail on Exchange 2013, Tivoli Storage FlashCopy
    Manager uses an Exchange personalized server name to connect to
    Exchange via MAPI.  In some environments, especially when an
    Exchange environment is installed in a subdomain (i.e.
    subdomain.domain.com) and a domain (domain.com), FlashCopy
    Manager may use the wrong personalized server name.  When
    looking at a service trace, you may see the following type of
    information. The key lines are setup off using *** symbols
    before and after.
    9/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1334): received SET_PROFILE_COMMAND
    09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1585): Enter setProfile
    09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1604): sub message <15> idx=<0>
    09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1604): sub message <FCMPROFILE> idx=<1>
    09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1604): sub message <
    ***
    [email protected]>
    idx=<2>
    ***
    09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp
    (1604): sub message </o=First Organization/ou=Exchange
    Administrative Group
    (FYDIBOHF23SPDLT)/cn=Recipients/cn=9cfdea283f094cf7923af5732483c
    c501-ex13a> idx=<3>
    09/25/2013 15:06:26.950 [003680] [7404] : mapihandler.cpp     (
    871): Enter MAPIHandler::setProfile()
    09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp     (
    373): Enter locateProfile()
    09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp     (
    415): HrQueryAllRows() succeeded. Number of profiles found 0
    09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp     (
    442): Exit locateProfile(), rc = 0
    09/25/2013 15:06:26.966 [003680] [7404] : mapihandler.cpp     (
    901): creating profile FCMPROFILE150626
    09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp     (
    143): Enter createProfile()
    09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp     (
    163): Created profile FCMPROFILE150626
    09/25/2013 15:06:27.169 [003680] [7404] : MAPIProfile.cpp     (
    255): ConfigureMsgService() alias: =/o=First
    Organization/ou=Exchange Administrative Group
    09/25/2013 15:08:37.252 [003680] [7404] : MAPIProfile.cpp     (
    266): ConfigureMsgService() error: MAPI_E_NETWORK_ERROR
    In this example, the personalized server name is:
      [email protected]
    when it should be:
      [email protected]
    Also, when looking at the MAPI registry key:
    (RpcHttpProxyMap_TSM, located at HKCU\Software\Microsoft\Windows
    NT\CurrentVersion\Windows Messaging Subsystem)
    the value is:
    subdomain.domain.com=http://server.subdomain.domain.com,ntlm,ntl
    m,false
    when it should be:
    domain.com=http://server.subdomain.domain.com,ntlm,ntlm,false.
    Platforms affected:
    All supported Windows versions.  Exchange 2013.  Exchange 2010
    is not affected.
    
    Initial Impact: Medium
    .
     | MDVREGR 6.4.1.0-TIV-TSMEXC |
     | MDVREGR 6.4.1.1-TIV-TSMEXC |
     | MDVREGR 3.2.1.0-TIV-FCM |
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of                                     *
    *                                                              *
    *                  Data Protection for Microsoft Exchange      *
    *                 Server 6.4.1 and 6.4.1.1                     *
    *                  Tivoli Storage FlashCopy Manager 3.2.1 on   *
    *                 Windows                                      *
    *                                                              *
    *                 using mailbox restore with Exchange Server   *
    *                 2013 in an Exchange domain that contains a   *
    *                 subdomain.                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in:                                          *
    *                    Data Protection for Microsoft Exchange    *
    *                 Server 6.4.1.2 and 7.1.0.                    *
    *                 Until a FlashCopy Manager for Microsoft      *
    *                 Exchange component fix is available,         *
    *                 FlashCopy Manager customers may install      *
    *                 and use a fixed level of the Tivoli          *
    *                 Storage Manager for Mail: Data Protection    *
    *                 for Exchange component fix in their          *
    *                 environment. The Data Protection for         *
    *                 Microsoft Exchange fix provides equivalent   *
    *                 functionality to FlashCopy Manager for       *
    *                 Microsoft Exchange when used in FlashCopy    *
    *                 Manager environment.                         *
    *                                                              *
    *                  Note: This information is subject to        *
    *                 change at the discretion of IBM.             *
    ****************************************************************
    *
    

Problem conclusion

  • Data Protection for Microsoft Exchange Server and FlashCopy
    Manager on Windows have been updated to correctly determine
    the Exchange 2013 personalized server name in Exchange
    environments with subdomains.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC96501

  • Reported component name

    FLSHCPY EXCHANG

  • Reported component ID

    5608AC6EX

  • Reported release

    32W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2013-09-30

  • Closed date

    2013-10-08

  • Last modified date

    2017-01-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    FLSHCPY EXCHANG

  • Fixed component ID

    5608AC6EX

Applicable component levels

  • R21W PSN

       UP

  • R22W PSN

       UP

  • R31W PSN

       UP

  • R32W PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.2","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 January 2017