Fixes are available
APAR status
Closed as program error.
Error description
When restoring mail on Exchange 2013, Tivoli Storage FlashCopy Manager uses an Exchange personalized server name to connect to Exchange via MAPI. In some environments, especially when an Exchange environment is installed in a subdomain (i.e. subdomain.domain.com) and a domain (domain.com), FlashCopy Manager may use the wrong personalized server name. When looking at a service trace, you may see the following type of information. The key lines are setup off using *** symbols before and after. 9/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1334): received SET_PROFILE_COMMAND 09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1585): Enter setProfile 09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1604): sub message <15> idx=<0> 09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1604): sub message <FCMPROFILE> idx=<1> 09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1604): sub message < *** [email protected]> idx=<2> *** 09/25/2013 15:06:26.950 [003680] [7404] : MAPIBackEnd.cpp (1604): sub message </o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=9cfdea283f094cf7923af5732483c c501-ex13a> idx=<3> 09/25/2013 15:06:26.950 [003680] [7404] : mapihandler.cpp ( 871): Enter MAPIHandler::setProfile() 09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp ( 373): Enter locateProfile() 09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp ( 415): HrQueryAllRows() succeeded. Number of profiles found 0 09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp ( 442): Exit locateProfile(), rc = 0 09/25/2013 15:06:26.966 [003680] [7404] : mapihandler.cpp ( 901): creating profile FCMPROFILE150626 09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp ( 143): Enter createProfile() 09/25/2013 15:06:26.966 [003680] [7404] : MAPIProfile.cpp ( 163): Created profile FCMPROFILE150626 09/25/2013 15:06:27.169 [003680] [7404] : MAPIProfile.cpp ( 255): ConfigureMsgService() alias: =/o=First Organization/ou=Exchange Administrative Group 09/25/2013 15:08:37.252 [003680] [7404] : MAPIProfile.cpp ( 266): ConfigureMsgService() error: MAPI_E_NETWORK_ERROR In this example, the personalized server name is: [email protected] when it should be: [email protected] Also, when looking at the MAPI registry key: (RpcHttpProxyMap_TSM, located at HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem) the value is: subdomain.domain.com=http://server.subdomain.domain.com,ntlm,ntl m,false when it should be: domain.com=http://server.subdomain.domain.com,ntlm,ntlm,false. Platforms affected: All supported Windows versions. Exchange 2013. Exchange 2010 is not affected. Initial Impact: Medium . | MDVREGR 6.4.1.0-TIV-TSMEXC | | MDVREGR 6.4.1.1-TIV-TSMEXC | | MDVREGR 3.2.1.0-TIV-FCM |
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: Users of * * * * Data Protection for Microsoft Exchange * * Server 6.4.1 and 6.4.1.1 * * Tivoli Storage FlashCopy Manager 3.2.1 on * * Windows * * * * using mailbox restore with Exchange Server * * 2013 in an Exchange domain that contains a * * subdomain. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * fix is currently projected to be available * * in: * * Data Protection for Microsoft Exchange * * Server 6.4.1.2 and 7.1.0. * * Until a FlashCopy Manager for Microsoft * * Exchange component fix is available, * * FlashCopy Manager customers may install * * and use a fixed level of the Tivoli * * Storage Manager for Mail: Data Protection * * for Exchange component fix in their * * environment. The Data Protection for * * Microsoft Exchange fix provides equivalent * * functionality to FlashCopy Manager for * * Microsoft Exchange when used in FlashCopy * * Manager environment. * * * * Note: This information is subject to * * change at the discretion of IBM. * **************************************************************** *
Problem conclusion
Data Protection for Microsoft Exchange Server and FlashCopy Manager on Windows have been updated to correctly determine the Exchange 2013 personalized server name in Exchange environments with subdomains.
Temporary fix
Comments
APAR Information
APAR number
IC96501
Reported component name
FLSHCPY EXCHANG
Reported component ID
5608AC6EX
Reported release
32W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2013-09-30
Closed date
2013-10-08
Last modified date
2017-01-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
FLSHCPY EXCHANG
Fixed component ID
5608AC6EX
Applicable component levels
R21W PSN
UP
R22W PSN
UP
R31W PSN
UP
R32W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS36V9","label":"Tivoli Storage FlashCopy Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"3.2","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
17 January 2017