IC95726: SRA PROBE CRASHES ON ALL HP-UX SYSTEMS HAVING ATTACHED NFS VOLUMES MAPPED BY USING SNMP LIBRARIES.

Refresh Pack 5.2.2 (June 2014) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.5 (July 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.3 (August 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4 (November 2014) for Tivoli Storage Productivity Center
Fix Pack 5.2.4.1 (December 2014) for Tivoli Storage Productivity Center
Refresh Pack 5.2.5 (March 2015) for Tivoli Storage Productivity Center (withdrawn)
Fix Pack 5.1.1.6 (March 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.5.1 (April 2015) for Tivoli Storage Productivity Center (withdrawn)
Refresh Pack 5.2.6 (June 2015) for Tivoli Storage Productivity Center
Refresh Pack 5.2.7 (August 2015) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.9 (October 2015) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.8 (December 2015)
IBM Spectrum Control V5.2.9 (February 2016)
IBM Spectrum Control V5.2.10 (May 2016)
IBM Spectrum Control V5.2.10.1 (July 2016)
IBM Spectrum Control V5.2.11 (August 2016)
Fix Pack 5.1.1.12 (October 2016) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.13 (February 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.14 (June 2017) for Tivoli Storage Productivity Center
Fix Pack 5.1.1.15 (Sept 2017) for Tivoli Storage Productivity Center
IBM Spectrum Control V5.2.12 (November 2016)
IBM Spectrum Control V5.2.13 (March 2017)
IBM Spectrum Control V5.2.14 (May 2017)
IBM Spectrum Control V5.2.15 (August 2017)
IBM Spectrum Control V5.2.15.2 (November 2017)
IBM Spectrum Control V5.2.16 (March 2018)
IBM Spectrum Control V5.2.17 (May 2018)
Fix Pack 5.1.1.8 (July 2015) for Tivoli Storage Productivity Center
Fix Pack 5.2.7.1 (February 2016) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• DETAIL OF PROBLEM:
  SRA can not be installed on HP-UX systems having attached
  NFS volumes mapped by using SNMP libraries.
  
  TPCs SRA code requires updated SNMP Libraries to provide support
  for SNMP mapped Volumes.
  
  Error:
  AGT0384E Install failed, return code 111
  
  AgentTrace.log illustrates failure with rc = 111
  
  2013-07-18 13:32:40.036 [008620] [1] : agtcmd.cpp
  (2140): Exit: agentCommon, rc: 111
  2013-07-18 13:32:40.036 [008620] [1] : Agent.cpp           (
  323): Exit: AgentMain(), rc = 111
  
  RECREATE STEPS:  Run local or remote SRA install to target HP-UX
  server with attached NFS volumes mapped by using SNMP
  libraries and view error codes.
  
  
  
  DB2 Version used for Server:    N/A
  The defect is against component:   5608TPC00
  Server/Manager build/release (TPC):   5.1.1.0
  Agent build/release (TPC):    5.1.1.0
  Server/Manager (OS):     Windows 2008
  Agent (OS):       HP-UX 11.3
  
  Problem as described by customer:  Unable to install SRA on
  HP-UX host
  Initial customer impact (low/med/high):  high
  

Local fix

• Manual workaround/patch available upon request
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Those installing and using SRAs                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fix maintenance when available.                        *
  ****************************************************************
  

Problem conclusion

• The net-snmp library has been changed to version 5.7.2.  The fix
  for this APAR is targeted for the following maintenance package:
  
  | fix pack | 5.1.1-TIV-TPC-FP0003 - target December 2013
  | refresh pack | 5.2-TIV-TPC-RP0001 - target March 2014
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• SNMP
  

Fix information

• Fixed component name

  TPC

• Fixed component ID

  5608TPC00

Applicable component levels

• R510 PSY

     UP

• R511 PSY

     UP

• R520 PSY

     UP