IC93936: BACKUP OF MIGRATED FILES WITH FILE NAMES EXCEEDING 259 CHARACTERS FAILS

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • TSM HSM for Windows plug-in for TSM BA client cannot handle
    filenames exeeding 259 characters. 259 characters include
    drive letter, colon, backslash and name components separated by
    backslashes.
    As a result Tivoli Storage Manager backup/archive client can't
    backup stub files with names longer than 259 characters. Also
    in case no backup copy of the full file already exists, HSM for
    Windows plug-in fails to retrieve a copy of the full file from
    HSM for Windows back-end TSM server and as a consequence backup
    fails for migrated file with name longer than 259 characters.
    Volumes not managed by HSM volumes are not affected. Resident
    files (not migrated) on volumes managed by HSM for Windows are
    not affected.
    
    Customer/L2 diagnostics:
    For each file that cannot be backed up, the following message is
    written to BA client dsmerror.log:
    
    ANS1228E Sending of object "long <X:\filepath\filename> failed
    Return code 44 unknown
    Unknown system error
    Please check the TSM Error Log for any additional information
    ....
    And following message is written to HSM for Windows plug-in
    dsmc.log
    
    DSMC (0B60:07E4) dsmReconObj::mf_determineExtFOID_Reparse
    13-06-27 04:29:16.244
     E: INTERNAL: Failure opening file 'filename':
        Errno-value:    0x0300002b (E: File open error)
        Originator:     System, error code 3L (0x00000003L): The
    system cannot find the path specified.
    DSMC (0B60:07E4) dsmReconObj::mf_determineExtFOID_Reparse
    13-06-27 04:29:16.244
     E: INTERNAL: Failure reading reparse data from file 'filename':
        Errno-value:    0x0300002b (E: File open error)
        Originator:     System, error code 3L (0x00000003L): The
    system cannot find the path specified.
        Ignoring file entry, continuing with next entry.
    
    
    Tivoli Storage Manager Versions Affected:
    All supported HSM for Windows on all supported Windows versions.
    
    Initial Impact:
    High
    
    Additional Keywords:
    zz61 zz62 zz63 zz64 TSM chars client stub
    

Local fix

  • For HSM for Windows option 'Backup Before Migration' equals YES,
    a backup of the resident file should already exist. If this
    option is set to NO, the failing file should be recalled and
    then backup of resident file should be performed.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: TSM HSM for Windows Client Versions          *
    *                 6.1.0.0 - 6.1.5.1, 6.3.0.0 - 6.3.1.0 and     *
    *                 6.4.0.0                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * For detailed description see ERROR DESCRIPTION               *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in fixes later than 6.3.1 and later than     *
    *                 6.4.0                                        *
    ****************************************************************
    

Problem conclusion

  • The problem has been solved.
    

Temporary fix

  • see local fix
    

Comments

APAR Information

  • APAR number

    IC93936

  • Reported component name

    TSM HSM FOR WIN

  • Reported component ID

    5698ICNCL

  • Reported release

    610

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-07-05

  • Closed date

    2013-07-18

  • Last modified date

    2013-07-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM HSM FOR WIN

  • Fixed component ID

    5698ICNCL

Applicable component levels

  • R630 PSY

       UP

  • R640 PSY

       UP



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Document information


More support for:

Tivoli Storage Manager HSM for Windows

Software version:

610

Reference #:

IC93936

Modified date:

2013-07-18

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