Fixes are available
APAR status
Closed as program error.
Error description
When using Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server, failed FULL database backups are: - listed in query command output - selectable for restore operations via the MFC GUI Customer/L2 Diagnostics: This issue can occur under rare circumstances. The problem was reported in the following scenario: Full backup failed during send of .edb file to TSM server. The backup operation failed with correct error code. Investigation of tdpexc.log backup provided additional details: ============================================================ Request : VSS BACKUP Component List : 'test1' Backup Type : full Backup Destination : TSM Local DSMAGENT Node : ExchangeServer Offload to Remote DSMAGENT Node : Mount Wait : Yes ------------------------------------------------------------ Server : tsm.server.local ------------------------------------------------------------ Snapshot operation completed with return code = 0. Executing system command: Exchange integrity check for component 'test1' The following database is being backed up: 'test1'. The data is being transferred to the Tivoli Storage Manager server. ANS1311E (RC11) Server out of data storage space ACN5060E A Tivoli Storage Manager API error has occurred. Despite the backup failure, a query tsm command lists this backup as an eligible full backup which would be available for restore: tdpexcc q tsm <DB Name> /all In example: Backup Date Size S Fmt Type Loc Object Name ------------------- ----------- - ---- ---- --- -------------- 05/21/2013 14:02:58 153.07MB I VSS full Srv 20130521140258 17.01MB Logs You may notice this listed backup has a total size of 153.07 MB, but the logs are only 17.01 MB in size. The line containing edb file of size 136.06 MB is missing: 136.06MB File A successful full backup contains a Logs and File entry: 05/27/2013 10:03:48 157.07MB A VSS full Srv 20130527100348 21.01MB Logs 136.06MB File Tivoli Storage Manager Versions Affected: Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange Server Version 6.1, 6.3 and 6.4 Initial Impact: Medium Additional Keywords: TSM failure RC incomplete errorneous missed Local Fix: None
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: Users of: * * Tivoli Storage Manager Backup Archive * * Client 6.1. 6.3, 6.4, 7.1 * * Tivoli Storage FlashCopy Manager VSS * * Requestor 2.1, 2.2, 3.1, 3.2, or 4.1 * * used in combination with: * * Data Protection for Microsoft SQL * * Server version 6.1 6.3, 6.4. * * Data Protection for Microsoft * * Exchange Server version 5.5 6.3, 6.4. * * Tivoli Storage FlashCopy Manager * * MMC Snapin and Base System Services 2.1, * * 2.2, 3.1, 3.2 and 4.1 * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * fix is currently projected to be available * * in: * * Tivoli Storage Manager Client 7.1.1 * * Tivoli Storage FlashCopy Manager VSS * * Requestor 4.1.1 * * * * Note: This is subject to change at the * * discretion of IBM. * **************************************************************** *
Problem conclusion
Tivoli Storage Manager Backup Archive Client on Windows, and the Tivoli Storage FlashCopy Manager VSS Requestor, have been updated to handle the cleanup of failed, incomplete backups cause by the described circumstances.
Temporary fix
Comments
APAR Information
APAR number
IC92804
Reported component name
TDP EXCHANGE WI
Reported component ID
5698DPXAP
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-06-05
Closed date
2013-12-13
Last modified date
2013-12-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMAGENT DSMC
Fix information
Fixed component name
TDP EXCHANGE WI
Fixed component ID
5698DPXAP
Applicable component levels
R64W PSY
UP
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61W"}]
Document Information
Modified date:
23 September 2021