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IC92436: DB2 UPGRADE FAILS WITH "ERROR 1330" DURING TIVOLI STORAGE MANAGER SERVER FIXPACK INSTALLATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • After Tivoli Storage Manager server fixpack installation, the
    server fails to start with the following message  :
    
     ANR1955E The server detects that the following DB2 level is
    installed on the system: 'DB2 V9.7.500.4312'. The installed DB2
    level is earlier than the required DB2 level: 'DB2
    v9.7.600.413'. The installed version of DB2 must be at the
    required level or later.
    
    The DB2 levels given in the message might be different depending
    on the source and target fixpack levels.
    
    This happens because the install failed  to upgrade DB2 with
    following errors recorded in file  db2_inst.log
    
     1: The db2nmpcfg cmd to be executed is:
    MSI (s) (D4:64) [08:43:28:762]: Product: DB2 Enterprise Server
    Edition - DB2TSM1 --
      Error 1330 A file that is required cannot be installed because
    the cabinet file
    C:\TSM_DIR\TSMSRV~1.1X6\COI\PACKAG~1\DB2\FILES\ESE\image\db2\Win
    dows\BASE0000.cab has an invalid digital signature.  This may
    indicate that the cabinet file is corrupt.
     Error 266 was returned by WinVerifyTrust.
    
    Error 1330.A file that is required cannot be installed because
    the cabinet file
    C:\TSM_DIR\TSMSRV~1.1X6\COI\PACKAG~1\DB2\FILES\ESE\image\db2\Win
    dows\BASE0000.cab has an invalid digital signature.  This may
    indicate that the cabinet file is corrupt.
      Error 266 was returned by WinVerifyTrust.
    Action ended 8:43:28: InstallFinalize. Return value 3.
    
    
    Those errors mean that DB2 failed to validate the certificate
    signature for its installation files.
    This verification request is new with recent DB2 builds. It does
    not depend on the DB2 fixpack level but rather on the DB2
    fixpack build date.
    
    
    Tivoli Storage Manager Versions Affected:
      6.2 and 6.3 on the Windows Platform
    
    
    Initial Impact:   Medium
    
    Additional Keywords:
    TSM install PCA-3G5
    

Local fix

  • Follow the DB2 technote below to resolve the issue :
      http://www.ibm.com/support/docview.wss?uid=swg21633808
    
    - Run certmgr.msc from the Windowsᄅ command line and check if
    under "Trusted Root Certification Authorities" you have the
    certificate "VeriSign Class 3 Public Primary Certification
    authority - G5"
    - Import the certificate from a Windowsᄅ server that has this
    certificate.
    - Download it from http://www.verisign.com/support/roots.html
    and import it to the correct location.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See APAR description                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    *
    

Problem conclusion

  • The following note will be placed in the Windows Installation
    Guide and the Problem Determination Guide:
    Important: When you install or upgrade your DB2 product to DB2
    9.7 FP8, an invalid signature in the cabinet file BASE0000.cab
    might cause the installation to fail. Determine if you have
    the "VeriSign Class 3 Public Primary Certification authority -
    G5" trusted certificate. Issue the certmgr.msc command from
    the Windows command line and look in the "Trusted Root
    Certification Authorities" section. If you do not have the
    trusted certificate, import it from a Windows server that has
    it or download it from
    http://www.verisign.com/support/roots.html.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC92436

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-21

  • Closed date

    2013-06-19

  • Last modified date

    2013-06-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R62H PSY

       UP



Document information

More support for: Tivoli Storage Manager

Software version: 63W

Reference #: IC92436

Modified date: 19 June 2013