IC91206: ON 9235 WITH XG3NG OR XG4NG RUNNING v5.0.0.0-5.0.0.6, AN UNEXPECTED RESTART MAY OCCUR WHEN USING ETH1 OR ETH2

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • DataPower 9235 appliances, running with firmware 5.0.0.0 through
    5.0.0.6, that have an XML Accelerator of xg3ng or xg4ng, and
    using eth1 or eth2, may encounter an unexpected restart.
    
    
    
    Note, ?using eth1 or eth2? means that the link is up (active).
    In other words, the interface is enabled, configured and
    connected to a switch.  It does not matter whether traffic
    is flowing over the interface or not.
    
    * This is a critical update APAR for appliances matching this
    situation. *
    
    With firmware 5.0.0.4 through 5.0.0.6, an unexpected restart
     occurs without a backtrace.  The DataPower error report, in the
    IMPISelEvents section,  also reports a 'Non maskable
    interrupt' event.
    
    If running DataPower 5.0.0.0 through 5.0.0.3,  an unexpected
    reload occurs.  The DataPower error report, in the IPMISelEvents
    section, reports a 'watchdog2HardReset' event.
    

Local fix

Problem summary

  • Affected are customers with DataPower appliance model 9235, with
    xg3ng or xg4ng XML accelerator, running firmware releases
    5.0.0.0-5.0.0.6. Other firmware releases and hardware
    models are not affected. The model of the appliance hardware and
    XML accelerator card is found via the WebGUI (Status > System
    > Version Information) or CLI (show version).
    
    If eth1 or eth2 network interfaces are in use, the appliance may
    randomly reboot, with "Non maskable interrupt" event
    logged in IPMI SEL log.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC91206

  • Reported component name

    DATAPOWER

  • Reported component ID

    DP1234567

  • Reported release

    500

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-04-02

  • Closed date

    2013-04-16

  • Last modified date

    2013-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    DATAPOWER

  • Fixed component ID

    DP1234567

Applicable component levels

  • R500 PSN

       UP



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Document information


More support for:

WebSphere DataPower SOA Appliances
General

Software version:

5.0.0

Reference #:

IC91206

Modified date:

2013-06-29

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