IC91146: UNABLE TO ACCESS SCC CONSOLE VIA SECURE CONNECTION ON CLIENT RUNNING JAVA 1.7

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APAR status

  • Closed as program error.

Error description

  • Several users of Sterling Control Center are reporting
    inability to access the product after a Fiserv-mandated upgrade
    to Java 7.
    

Local fix

  • As a workaround cuatomer can use non-secure connection to the
    Console
    

Problem summary

  • Descriptionj of issue:  When a user attempted to configure a
    secure connection in the console, the following exception and
    stack trace message occurred:  java.lang.RuntimeException:
    Unknown JVM vendor ...Oracle Corporation.   When a HTTPS console
    connection is attempted, the JVM vendor is first determined, in
    order to continue with the proper processing.   Beginning with
    java 1.7, the JVM vendor was changed from Sun to Oracle.
    

Problem conclusion

  • Description of fix:  Added Oracle as a valid JVM vendor.  If so,
    it is treated the same as Sun.
    

Temporary fix

  • Descriptionj of issue:  When a user attempted to configure a
    secure connection in the console, the following exception and
    stack trace message occurred:  java.lang.RuntimeException:
    Unknown JVM vendor ...Oracle Corporation.   When a HTTPS console
    connection is attempted, the JVM vendor is first determined, in
    order to continue with the proper processing.   Beginning with
    java 1.7, the JVM vendor was changed from Sun to Oracle.
    
    Description of fix:  Added Oracle as a valid JVM vendor.  If so,
    it is treated the same as Sun.
    

Comments

APAR Information

  • APAR number

    IC91146

  • Reported component name

    STR CONTROL CEN

  • Reported component ID

    5725D0200

  • Reported release

    52X

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-27

  • Closed date

    2013-04-11

  • Last modified date

    2013-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR CONTROL CEN

  • Fixed component ID

    5725D0200

Applicable component levels

  • R52X PSY

       UP

  • R530 PSY

       UP

  • R540 PSY

       UP



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Document information


More support for:

Sterling Control Center

Software version:

5.2

Reference #:

IC91146

Modified date:

2013-04-11

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