IC90654: DP AND FLASHCOPY MANAGER FOR EXCHANGE INDIVIDUAL MAILBOX RESTORE (IMR) DOES NOT WORK WITH EXCHANGE 2010 SP3

Download Information: Version 4.1 Tivoli Storage FlashCopy Manager
Download Information: Version 7.1 Tivoli Storage Manager for Mail

APAR status

• Closed as program error.

Error description

• Tivoli Storage Manager for Mail: Data Protection for Microsoft
  Exchange 6.1.2, 6.1.3, 6.3, 6.3.1, and 6.4
  
  and
  
  Tivoli Storage FlashCopy Manager for Microsoft Exchange Server
  2.2, 2.2.1, 3.1, and 3.2
  do not support Microsoft Exchange Server 2010 Service Pack 3
  
  
  Microsoft Exchange Server 2010 Service Pack 2 Rollup 6
  Microsoft Exchange Server 2010 Service Pack 3
  
  even though the Hardware & Software requirements claim support
  for a minimum level of Microsoft Exchange 2010 Sever and later
  Service Packs.
  
  After applying:
  
  Microsoft Exchange Server 2010 Service Pack 2 Rollup 6, or
  Microsoft Exchange 2010 Service Pack 3
  
  Data Protection for Microsoft Exchange Server and FlashCopy
  Manager for Microsoft Exchange Server will not work properly.
  
  At this time, it has been identified that:
  
  1) All forms of Individual Mailbox Restore (IMR) are affected in
  an Exchange 2010 SP3 environment. E.g. Via the Command Line
  Interface (CLI), mailbox restore, and mailbox restore browser.
  2) Microsoft Exchange 2010 SP 3 can coexist with Windows
  Management Framework 3.0. However, Data Protection for Microsoft
  Exchange Server does not yet support Windows Management
  Framework 3.0.
  
  Other problems may also exist.
  
  Additionally, Data Protection for Microsoft Exchange Server and
  FlashCopy Manager for Microsoft Exchange Server do not work with
  the Microsoft Exchange Messaging API (MAPI) Client and
  Collaboration Data Objects (MAPI/CDO) download version
  6.5.8309.0 which was released at the same time as Microsoft
  Exchange 2010 Service Pack 3.
  
  Other Keywords: TSM WMF HW SW
  

Local fix

• Do not upgrade to:
  
  Microsoft Exchange Server 2010 Service Pack 2 Rollup 6
  Microsoft Exchange 2010 Service Pack 3
  
  Data Protection for Microsoft Exchange and FlashCopy Manager
  for Microsoft Exchange deliver support for this environment.
  Do not upgrade to CDO/MAPI version 6.5.8309.0.
  

Problem summary

• ****************************************************************
  USERS AFFECTED:
  Users of:
  - Tivoli Storage Manager for Mail: Data Protection for Microsoft
  Exchange 6.1.2, 6.1.3, 6.3, 6.3.1, and 6.4
  - Tivoli Storage FlashCopy Manager for Microsoft Exchange Server
  2.2, 2.2.1, 3.1, and 3.2
  who use Microsoft Exchange Server 2010.
  ****************************************************************
  PROBLEM DESCRIPTION
  See ERROR DESCRIPTION
  ****************************************************************
  RECOMMENDATION
  Apply fixing level when available. This fix is currently
  projected to be available in the following Fix Packs:
  - Tivoli Storage Manager for Mail: Data Protection for Microsoft
    Exchange 6.4.0.2 and 6.4.1
  - Tivoli Storage FlashCopy Manager for Microsoft Exchange Server
    3.2.1
  Note: On May 20, 2013:
  A Data Protection for Microsoft Exchange Server 6.4.0.2 interim
  fix has been released and includes the fix for this APAR. Until
  the FlashCopy Manager for Microsoft Exchange 3.2.1 component fix
  is available, FlashCopy Manager customers may install and use
  the Tivoli Storage Manager for Mail: Data Protection for
  Exchange 6.4.0.2 interim fix in their environment. The Data
  Protection for Microsoft Exchange fix provides equivalent
  functionality to FlashCopy Manager for Microsoft Exchange when
  used in FlashCopy Manager environments.
  WARNING: Applying the fix for IC90654 requires the use of
  Microsoft .NET version 4.5 (or later).
  

Problem conclusion

• Data Protection for Microsoft Exchange Server and FlashCopy
  Manager for Microsoft Exchange Server will be updated to support
  
  Microsoft Exchange Server 2010 Service Pack 2 Rollup 6
  Microsoft Exchange Server 2010 Service Pack 3
  Windows Management Framework 3.0
  Microsoft Exchange Messaging API (MAPI) Client and Collaboration
  Data Objects (MAPI/CDO) download version 6.5.8309.0
  

Temporary fix

• 6.4.0.2
  

Comments

• ×**** AE13/09/16 FIX IN ERROR. SEE APAR IC95966  FOR DESCRIPTION
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

  IC91211

Modules/Macros

• TDPEXCC
  

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R64W PSY

     UP

• R63W PSN

     UP

• R61W PSN

     UP