IC90618: FASTBACK FOR EXCHANGE CANNOT PROPERLY OPEN FOLDERS CREATED IN DOUBLE-BYTE CHARACTER SET LANGUAGES

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APAR status

  • Closed as program error.

Error description

  • When opening a mailbox that contains folder names with
    double-byte character set languages such as Chinese, or
    Japanese, Tivoli Storage Manager FastBack for Microsoft Exchange
    cannot display the folder name and folder tree structure
    correctly. For example:
    - The folder name is presented as garbage characters instead of
      the actual name.
    - Sub-folders will show up in the root of the folder tree
      instead of the correct location.
    - Nothing is displayed when the folder is expanded.
    This problem was introduced in FastBack for Exchange 6.1.5.1 via
    a fix for APAR IC85650.
    Platforms affected:  All Windows
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of Fastback for Microsoft Exchange     *
    *                 6.1.5.1                                      *
    ****************************************************************
    * PROBLEM DESCRIPTION: When opening a mailbox that contains    *
    *                      folder names with                       *
    *                      double-byte character set languages     *
    *                      such as Chinese, or                     *
    *                      Japanese, Tivoli Storage Manager        *
    *                      FastBack for Microsoft Exchange         *
    *                      cannot display the folder name and      *
    *                      folder tree structure                   *
    *                      correctly.                              *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is included in Fastback for Microsoft    *
    *                 Exchange 6.1.5.2.                            *
    ****************************************************************
    *
    

Problem conclusion

  • Tivoli Storage Manager FastBack for Microsoft Exchange has been
    updated to fix this problem.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC90618

  • Reported component name

    TSM FSB MS EXCH

  • Reported component ID

    5724FSBMX

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-04

  • Closed date

    2013-07-09

  • Last modified date

    2013-07-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

    IC90926

Fix information

  • Fixed component name

    TSM FSB MS EXCH

  • Fixed component ID

    5724FSBMX

Applicable component levels

  • R61W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager FastBack for Microsoft Exchange

Software version:

61W

Reference #:

IC90618

Modified date:

2013-07-09

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