A fix is available
APAR status
Closed as program error.
Error description
On a windows 2003 system where the microsoft hotfix KB940349 has been installed the Tivoli storage Manager backup and archive function returns the following error both via graphical interface or command line: ANS4056I Pre-requisite Microsoft Windows hotfix 'KB940349' is not installed. The message is seen in a popup on the graphical interface or on the command line outout. ie. Incremental backup of volume 'c:\io.sys' Preparing to backup 'c:' using 'VSS' snapshot. ANS4056I Pre-requisite Microsoft Windows hotfix 'KB940349' is not installed. Successful incremental backup of '\\tsm62dan\c$\IO.SYS' the backup is completed successfully despite the error. The error occurs only if the following option is present in the dsm.opt: snapshotproviderfs VSS Customer/L2 Diagnostics: The problem is caused by the fact that the hotfix is installed with the following name: KB940349-v3 as could be seen in the windows registry: HKLM\Software\Microsoft\Windows NT\CurrentVersion\Hotfix The Tivoli Storage Manager code is unable to identify the hotfix as installed because it has the suffix -v3 in the name. Problem occurs only when using Tivoli Storage Manager Client 6.3.x
Local fix
If the popup message is issued check in Windows control panel if the KB940349-v3 is installed. If yes you could ignore the message otherwise install the KB.
Problem summary
**************************************************************** * USERS AFFECTED: Version 6.3.0 - 6.3.1 backup-archive clients * * running on Microsoft Windows 2003. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * problem is currently projected to be fixed * * in levels 6.3.2. Note that this is subject * * to change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The problem described in this APAR has been fixed so that it no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IC90610
Reported component name
TSM CLIENT
Reported component ID
5698ISMCL
Reported release
63W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-03-05
Closed date
2013-04-11
Last modified date
2013-04-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
DSMC
Fix information
Fixed component name
TSM CLIENT
Fixed component ID
5698ISMCL
Applicable component levels
R63W PSY
UP
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Document Information
Modified date:
11 April 2013