IC90610: ANS4056I PRE-REQUISITE MICROSOFT WINDOWS HOTFIX 'KB940349' IS NOT INSTALLED

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • On a windows 2003 system where the microsoft hotfix KB940349 has
    been installed  the Tivoli storage Manager backup and archive
    function returns the following error both via graphical
    interface or command line:
    ANS4056I Pre-requisite Microsoft Windows hotfix 'KB940349' is
    not installed.
    
    The message is seen in a popup on the graphical interface or on
    the command line outout.
    ie.
    
    Incremental backup of volume 'c:\io.sys'
    Preparing to backup 'c:' using 'VSS' snapshot.
    ANS4056I Pre-requisite Microsoft Windows hotfix 'KB940349' is
    not installed.
    Successful incremental backup of '\\tsm62dan\c$\IO.SYS'
    
    the backup is completed successfully despite the error.
    
    The error occurs only if the following option is present in the
    dsm.opt:
    snapshotproviderfs  VSS
    
    
    
    
    
    Customer/L2 Diagnostics:
    The problem is caused by the fact that the hotfix is installed
    with the following name:
    KB940349-v3 as could be seen in the windows registry:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\Hotfix
    
    The Tivoli Storage Manager code is unable to identify the hotfix
    as installed because it has the suffix -v3 in the name.
    Problem occurs only when using Tivoli Storage Manager Client
    6.3.x
    

Local fix

  • If the popup message is issued check  in Windows control panel
    if the KB940349-v3 is installed. If yes you could ignore the
    message otherwise install the KB.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Version 6.3.0 - 6.3.1 backup-archive clients *
    *                 running on Microsoft Windows 2003.           *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.3.2. Note that this is subject   *
    *                 to change at the discretion of IBM.          *
    ****************************************************************
    *
    

Problem conclusion

  • The problem described in this APAR has been fixed so that it no
    longer occurs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC90610

  • Reported component name

    TSM CLIENT

  • Reported component ID

    5698ISMCL

  • Reported release

    63W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-05

  • Closed date

    2013-04-11

  • Last modified date

    2013-04-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMC
    

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R63W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

63W

Reference #:

IC90610

Modified date:

2013-04-11

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