IBM Support

IC90197: SERVER MAY CRASH FOLLOWING AUDIT LIBRARY IF LIBRARY IS NOT RESPONSIVE.

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • A Tivoli Storage Manager server may crash if AUDIT LIBRARY is
    run when the
    library is unresponsive.
    The following messages may be seen in the activity log before
    the AUDIT LIBRARY is run.
    The messages mary vary depending on server platform. The
    important thing
    to note is library issues prior to the audit library being run.
    ANR8485E Unable to open a SCSI device /dev/smc#, error
    code=2831.
    ANR8840E Unable to open device /dev/smc# with error number 5 and
    PVRRC 2839
    The following messages may be seen in the activity log before
    the crash:
    ANR8457I AUDIT LIBRARY: Operation for library LIB started as
    process num.
    ANR8992E The library state refresh for LIB failed.
    ANR8460E AUDIT LIBRARY process for library LIB failed.
    ANR0985I Process num for AUDIT LIBRARY running in the
    BACKGROUND completed with completion state  FAILURE at
    hh:mm:ss.
    ANR1893E Process num for AUDIT LIBRARY completed with a
    completion state of FAILURE.
    
    The following callstack can be extracted from the dump
    file generated by a server exhibiting this problem:
    AIX:
    RefreshEEInfo()
    ValidateEEInfo()
    SingleVolumeCheckout()
    ScsiCheckoutVolume()
    MmsLtsCheckoutVolume()
    MmsCheckoutLibVol()
    pvrCheckoutLibVol()
    CheckOutVolFromLib()
    UpdateStgPoolVolumes()
    ProcessEligibleStgPoolVols()
    MoveStgPoolVolumes()
    OrmMoveDrmediaThread()
    StartThread()
    Tivoli Storage Manager Versions Affected: 5.5,6.1,6.2,6.3
    Initial Impact: Medium
    Additional Keywords: TSM ADSM crash dump core dsmserv
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All Tivoli Storage Manager server users.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See error description.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 problem is currently projected to be fixed   *
    *                 in levels 6.2.6 and 6.3.4. Note that this is *
    *                                                              *
    *                 subject to change at the discretion of IBM.  *
    ****************************************************************
    *
    

Problem conclusion

  • This problem was fixed.
    Affected platforms:  AIX, HP-UX, Solaris, Linux, and Windows.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC90197

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    63A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-02-13

  • Closed date

    2013-03-07

  • Last modified date

    2013-03-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM SERVER

  • Fixed component ID

    5698ISMSV

Applicable component levels

  • R62A PSY

       UP

  • R62H PSY

       UP

  • R62L PSY

       UP

  • R62S PSY

       UP

  • R62W PSY

       UP

  • R63A PSY

       UP

  • R63H PSY

       UP

  • R63L PSY

       UP

  • R63S PSY

       UP

  • R63W PSY

       UP

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"63A","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
07 March 2013