IC90081: CLIENT GUI MAY REPORT A PROTOCOL ERROR DURING THE SELECTION OF FILES TO RESTORE

APAR status

• Closed as program error.

Error description

• During the restore operation the Tivoli Storage Manager Client
  GUI can not expand directories of backed up data and returns
  the
  error message:
  ANS2614S A protocol error occurred in communications between the
  client and the server.
  
  Customer/L2 Diagnostics:
  In the dsmj.log the following java exception is logged:
  Verb (setVerb): java.lang.ArrayIndexOutOfBoundsException
  java.lang.ArrayIndexOutOfBoundsException
   at
  COM.ibm.storage.adsm.shared.csv.VByteArray.getBytes(VByteArray.j
  ava:182)
   at
  COM.ibm.storage.adsm.shared.csv.Verb.setVerb(Verb.java:643)
   at
  COM.ibm.storage.adsm.shared.csv.IMBase.imBackQry(IMBase.java:136
  8)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
  FileEntries(DcgServerFileSystemTree.java:3523)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
  NodeEntries(DcgServerFileSystemTree.java:4207)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgFileSystemTree.cgLoadNode(
  DcgFileSystemTree.java:7742)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciExpandNod
  e(DHierArrayView.java:1498)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciHandleExp
  andCollapseEvent(DHierArrayView.java:2432)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.treeExpande
  d(DHierArrayView.java:3578)
   at javax.swing.JTree.fireTreeExpanded(JTree.java:2775)
   at javax.swing.JTree.setExpandedState(JTree.java:3625)
   at javax.swing.JTree.expandPath(JTree.java:2213)
   at
  javax.swing.plaf.basic.BasicTreeUI.toggleExpandState(BasicTreeUI
  .java:2275)
   at
  javax.swing.plaf.basic.BasicTreeUI.handleExpandControlClick(Basi
  cTreeUI.java:2262)
   at
  javax.swing.plaf.basic.BasicTreeUI.checkForClickInExpandControl(
  BasicTreeUI.java:2220)
   at
  javax.swing.plaf.basic.BasicTreeUI$Handler.handleSelection(Basic
  TreeUI.java:3589)
   at
  javax.swing.plaf.basic.BasicTreeUI$Handler.mousePressed(BasicTre
  eUI.java:3537)
   at
  java.awt.AWTEventMulticaster.mousePressed(AWTEventMulticaster.ja
  va:290)
   at java.awt.Component.processMouseEvent(Component.java:6513)
   at
  javax.swing.JComponent.processMouseEvent(JComponent.java:3332)
   at java.awt.Component.processEvent(Component.java:6281)
   at java.awt.Container.processEvent(Container.java:2240)
   at java.awt.Component.dispatchEventImpl(Component.java:4872)
   at java.awt.Container.dispatchEventImpl(Container.java:2298)
   at java.awt.Component.dispatchEvent(Component.java:4698)
   at
  java.awt.LightweightDispatcher.retargetMouseEvent(Container.java
  :4843)
   at
  java.awt.LightweightDispatcher.processMouseEvent(Container.java:
  4500)
   at
  java.awt.LightweightDispatcher.dispatchEvent(Container.java:4433
  )
   at java.awt.Container.dispatchEventImpl(Container.java:2284)
   at java.awt.Window.dispatchEventImpl(Window.java:2724)
   at java.awt.Component.dispatchEvent(Component.java:4698)
   at
  java.awt.EventQueue.dispatchEventImpl(EventQueue.java:718)
   at java.awt.EventQueue.access$000(EventQueue.java:112)
   at java.awt.EventQueue$3.run(EventQueue.java:677)
   at java.awt.EventQueue$3.run(EventQueue.java:675)
   at
  java.security.AccessController.doPrivileged(AccessController.jav
  a:252)
   at
  java.security.ProtectionDomain$1.doIntersectionPrivilege(Protect
  ionDomain.java:87)
   at
  java.security.ProtectionDomain$1.doIntersectionPrivilege(Protect
  ionDomain.java:98)
   at java.awt.EventQueue$4.run(EventQueue.java:691)
   at java.awt.EventQueue$4.run(EventQueue.java:689)
   at
  java.security.AccessController.doPrivileged(AccessController.jav
  a:252)
   at
  java.security.ProtectionDomain$1.doIntersectionPrivilege(Protect
  ionDomain.java:87)
   at java.awt.EventQueue.dispatchEvent(EventQueue.java:688)
   at
  java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatc
  hThread.java:222)
   at
  java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchTh
  read.java:139)
   at
  java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatc
  hThread.java:128)
   at
  java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
  :124)
   at
  java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java
  :116)
   at
  java.awt.EventDispatchThread.run(EventDispatchThread.java:101)
  ANS2614S A protocol error occurred in communications between
  the client and the server.
  ANS2614S A protocol error occurred in communications between
  the client and the server.
  
  Initial Impact:
  Medium
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager client 6.4 on all supported Windows
  platforms.
  
  Additional Keywords:
  TSM JAVA JGUI crash hang
  

Local fix

• Use the dsmc command line interface to restore the files on the
  client.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-Archive client version 6.4.0 running  *
  *                 on Microsoft Windows.                        *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.4.1. Note that this is subject to *
  *                 change at the discretion of IBM.             *
  ****************************************************************
  *
  

Problem conclusion

• The problem described in this APAR has been fixed so that it no
  longer occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64W PSY

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