IC89935: ERROR FAULTING MODULE NAME: ANSERVER.EXE, VERSION: CANNOT START AUDIT NOTIFICATION SERVICE.

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APAR status

  • Closed as program error.

Error description

  • Audit Notification Service will no longer start
    Error in Event Logs:
    Faulting module name: ANServer.EXE, version: 5.3.1.0, time
    stamp:
    Exception code: 0xc0000409
    Fault offset: 0x0001cdc4
    Faulting process id:
    Faulting application start time:
    Faulting application path: <Root>\GENSRVNT\Bin\ANServer.EXE
    Faulting module path: <Root>\GENSRVNT\Bin\ANServer.EXE
    Report Id:
    

Local fix

  • STRRTC - 360899
    AW / AW
    Circumvention: Adding ANTrace works around issue.
    

Problem summary

  • 5.3.1 Audit service crashes during service startup sequence.  It
    was fine after a fresh install, but
    it suddenly started crashing after several days of processing.
    

Problem conclusion

  • Symptom only occurred whenever DataAuditLog_tb database table
    had invalid 10-digit event IDs.  Fixed
    ANServer so that it could accomodate valid 10-digit event IDs.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC89935

  • Reported component name

    STR GENTRAN MS

  • Reported component ID

    5725D0903

  • Reported release

    531

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-30

  • Closed date

    2013-01-30

  • Last modified date

    2013-01-30

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR GENTRAN MS

  • Fixed component ID

    5725D0903

Applicable component levels

  • R510 PSY

       UP

  • R520 PSY

       UP

  • R530 PSY

       UP

  • R531 PSY

       UP



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Document information


More support for:

Sterling Gentran:Server for Microsoft Windows

Software version:

531

Reference #:

IC89935

Modified date:

2013-01-30

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