IC89883: DATA PROTECTION FOR EXCHANGE BACKUPS ARE NOT INACTIVATED PROPERLY WHEN THERE ARE DASHES IN EXCHANGE SERVER MACHINE NAME.

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APAR status

  • Closed as program error.

Error description

  • Data Protection for Exchange backups are not inactivated
    properly when there are dashes in the Exchange Server machine
    name.
    
    
    When using IBM Tivoli Storage Manager for Mail: Data Protection
    for Exchange, to backup when Exchange Servers which contains
    dashes "-" in the machine name, the backups may not be
    inactivated properly.
    
    
    Customer/L2 Diagnostics (if applicable):
    When using Data Protection for Exchange 6.4 in Database
    Availability Group (DAG) environments,backups are stored on the
    Tivoli Storage Manager Server in location seen below in the the
    output of the comand:  'show version <DAGNODE> *
    nametype=unicode':
    \TSM\FULL\00000000000000\MICROSOFT EXCHANGE SERVER\MICROSOFT
    INFORMATION STORE\<DAG NODE NAME>\<GUID>\<DATABASE NAME>
    
    
    However, when the Exchange Server contains dashes "-" in the
    machine name, backups may be stored in the this location
    instead:
    \TSM\FULL\00000000000000\MICROSOFT EXCHANGE SERVER\MICROSOFT
    INFORMATION STORE\<DAG NODE NAME>\<Agent Node
    Name>\<GUID>\<DATABASE NAME>
    
    Since each agent stores the backup in a different Tivoli Storage
    Manager Server filespace location, each backup is viewed as a
    different database and is inactivated separately instead of as
    different backups associated with the same databases.Therefore,
    backups that should be inactivated with future backup
    operations, remain in the active state.
    

Local fix

  • Manually delete the backups that are no longer useful.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of:                                    *
    *                 - Data Protection for Microsoft Exchange     *
    *                 Server 6.4                                   *
    *                 - Tivoli Storage FlashCopy Manager for       *
    *                 Microsoft Exchange Server 3.2                *
    *                 in a Microsoft Exchange 2010 Database        *
    *                 Availability Group (DAG) environment who     *
    *                 use the DAGNODE parameter to perform         *
    *                 backups of Exchange servers that contain     *
    *                 hyphens or dashes ("-") in the machine name. *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in the Tivoli Storage Manager                *
    *                 Backup-Archive Client 6.4.1 Fix Pack which   *
    *                 is a prerequisite to using Data Protection   *
    *                 for Microsoft Exchange Server 6.4.           *
    *                  This fix is also currently projected to     *
    *                 be available in the Tivoli Storage           *
    *                 FlashCopy Manager VSS Requestor 3.2.1        *
    *                 component of the Tivoli Storage FlashCopy    *
    *                 Manager for Windows 3.2.1 Fix Pack.          *
    *                 Note: This is subject to change at the       *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • The Tivoli Storage Manager Backup-Archive Client and  the
    Tivoli Storage FlashCopy Manager VSS Requestor have been
    updated to work properly with server names which contain
    hyphen or dash symbol.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC89883

  • Reported component name

    TDP EXCHANGE WI

  • Reported component ID

    5698DPXAP

  • Reported release

    64W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-30

  • Closed date

    2013-03-22

  • Last modified date

    2013-03-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TSM CLIENT

  • Fixed component ID

    5698ISMCL

Applicable component levels

  • R64W PSY

       UP



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Document information


More support for:

Tivoli Storage Manager

Software version:

64W

Reference #:

IC89883

Modified date:

2013-03-22

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