IC89574: MAILBOX RESTORE MAY FAIL IN MMC GUI FOR EXCHANGE 2007 CLUSTER ENVIRONMENTS WITH ERROR MESSAGE ACN5237E

APAR status

• Closed as program error.

Error description

• Problem Description:
  In Microsoft Exchange 2007 cluster environments restore
  may fail using the Tivoli Storage Manager for Mail: Data
  Protection for Microsoft Exchange Server MMC GUI.
  Mailbox restores are only possible for the first active node
  in the cluster.
  
  The problem comes with Exchange 2007 SCC clusters with more than
  one active virtual Exchange server.  For example, the problem
  does not affect an Active/Passive cluster, but would affect
  an Active/Active/Passive cluster.
  
  
  Customer/L2 Diagnostics:
  Example given: An 3 virtual server Exchange 2007 is built with
  three nodes.
  EXCCLU01
  EXCCLU02
  EXCCLU03
  
  Mailbox restores for EXCCLU01 will work on every node in the
  cluster.
  
  The mailbox restores for EXCCLU02 and EXCCLU03 are not
  successful
  on any node in the cluster.
  
  The error message for those mailbox restores is:
    ACN5237E Unable to communicate with the Microsoft
             Exchange Server.
  
  A trace of the Data Protection for Exchange shows the
  cause of the failure:
  
  psex07ut.cpp  (1623): PSExchangeExecuteCmdlet():
      Adding cmdlet <New-StorageGroup -Name TSMRSG -Recovery
      -Server EXCCLU01 -LogFolderPath
      c:\Templogpath\TSMRSG_20130116142240
      -SystemFolderPath c:\Tempdbpath\TSMRSG_20130116142240>
    to pipeline...
  
  The problem is the -Server being the first active virtual server
  EXCCLU01 and not the actual one EXCCLU02 or EXCCLU03
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager for Mail: Data Protection for Microsoft
  Exchange Server 6.3 and newer
  IBM Tivoli FlashCopy Manager FlashCopy Manager for Microsoft
  Exchange Server 3.1 and newer
  
  
  Initial Impact:
  Low
  
  
  Additional Keywords:
  TSM TDP SCR SCC CCR IMR Single Copy Continious
  Replication Standby
  
  Local Fix:
  Mailbox Restore may be performed with the MFC style GUI or
  command line using the /excserver option to point to the proper
  Exchange node in the cluster.
  

Local fix

• Mailbox Restore may be performed with the MFC style GUI or
  command line using the /excserver option to point to the proper
  Exchange node in the cluster.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users of  Data Protection for Exchange       *
  *                 6.3.0.3, 6.3.1 and 6.4.                      *
  *                  FlashCopy Manager for Microsoft Exchange    *
  *                 3.1.1 and 3.2                                *
  ****************************************************************
  * PROBLEM DESCRIPTION: In Microsoft Exchange 2007 cluster      *
  *                      environments restore                    *
  *                      may fail using the Tivoli Storage       *
  *                      Manager for Mail: Data                  *
  *                      Protection for Microsoft Exchange       *
  *                      Server MMC GUI.                         *
  *                      Mailbox restores are only possible      *
  *                      for the first active node               *
  *                      in the cluster.                         *
  *                                                              *
  *                      The problem comes with Exchange 2007    *
  *                      SCC clusters with more than             *
  *                      one active virtual Exchange server.     *
  *                      For example, the problem                *
  *                      does not affect an Active/Passive       *
  *                      cluster, but would affect               *
  *                      an Active/Active/Passive cluster.       *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 fix is currently projected to be available   *
  *                 in:                                          *
  *                 - Data Protection for Microsoft Exchange     *
  *                 6.4.1.1                                      *
  *                 Note 1: This is subject to change at the     *
  *                 discretion of IBM.                           *
  *                 Note 2: Until a FlashCopy Manager for        *
  *                 Microsoft Exchange component fix is          *
  *                 available, FlashCopy Manager customers may   *
  *                 install and use a fixed level of the         *
  *                 Tivoli Storage Manager for Mail: Data        *
  *                 Protection for Exchange component fix in     *
  *                 their environment. The Data Protection for   *
  *                 Microsoft Exchange fix provides equivalent   *
  *                 functionality to FlashCopy Manager for       *
  *                 Microsoft Exchange when used in FlashCopy    *
  *                 Manager environments                         *
  ****************************************************************
  *
  

Problem conclusion

• Data Protection for Exchange has been updated to store and use
  active mailbox server instance name in ACTIVEMAILBOXINSTANce
  option specified in .cfg file
  

Temporary fix

Comments

• ž**** AE13/12/18 FIX IN ERROR. SEE APAR IC98398  FOR DESCRIPTION
  ž**** AE13/12/18 FIX IN ERROR. SEE APAR IC98398  FOR DESCRIPTION
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• MMC
  

Fix information

• Fixed component name

  TDP EXCHANGE WI

• Fixed component ID

  5698DPXAP

Applicable component levels

• R64W PSY

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